Avaliações do ReminderCall

Patient's really appreciate this as an option in my clinic. It helps them remember their appointments and it helps me ensure followup visits. I can also text a patient at any time through the website which is a great feature as some people prefer texting to a phone call. It also helps us to keep our scheduling in order as people are more likely to let us know if they are going to be late or miss their appointment. I really appreciate that it is integrated into my software. Once they are opted in, all I have to do is schedule normally and they receive their notifications.

Vantagens

I appreciate that the reminder software is integrated into my EHR scheduler and once the option is checked, I no longer need to set up a separate reminder for my patients. Once they are on the schedule, if they have opted in to reminders, it automatically sends them the reminder. This has helped tremendously with missed appointments.

I also like that a patient can text back the number if their schedule has changed or they need to cancel their appointment. I can then reply back to them via text, through Remindercall's website. It makes rescheduling quick and easy.

Desvantagens

My only dislike is the layout of the website that they use. It is not terrible but it could be cleaned up and perhaps be a bit more intuitive. It is not difficult to use and it functions well though.

ReminderSMS help us send out SMS reminder services to reduce our appointment missing rate, in addition to our phone reminders.

Vantagens

It's simple and lightweight, and configurable to different appointment types
Reliable services, and pay per use price plan

Desvantagens

It lacks of email reminder features, which would be another great complementary feature.

It does seem to help to get our clients here regularly.

Vantagens

I like the ease with which we can send out text reminders to our clients.

Desvantagens

It would be nice if it sent out the reminders automatically

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Using ReminderCall has helped make our services more relevant to today's generation. We are able to send appointment reminders, update on COVID procedures and we've even used it to better communicate with Spanish speaking patients. It has been so helpful as we evolve with our ever-changing society and culture, and has helped us communicate more effectively with the people we serve.

Desvantagens

The only thing I would change is the allowed length of text messages, otherwise very happy with this product and service!

Cheaper and more reliable than other previous text reminder software we used.

Vantagens

Customer service always fixes any issues, when there rarely are issues.

Desvantagens

Sending manual texts via the website can be cumbersome.

Great to work with. Easy to use.

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The fact that it was so simple to set up. I launch tons of programs for my company and this is one of the smoothest implementations with the help of ReminderCalls account reps. Huge shout out to the reps!

Desvantagens

While the website is completely functional the design and presentation can use a little more work. It didn't hamper any

we use that in our private clinic. we can remind the patients through the application.automatic text messages send to the patients before 1 day to the appointment.

Vantagens

Its very easy to use and the customer service is very good.its save our time and also the money.it have automated reminding option to the people who get service from us. automated text message system is very effective

Desvantagens

There is a problem with the voice mail reading through the product.and some time customer service agents get longer time to fix the problems.except that there is nothing to say about the product.

We set up the reminder call times for each patient either two days ahead or one day before their appointment. They like it too. It's a win win decision that I made using RemindCall.

Vantagens

I can count on the ReminderCall to remind my patients of their appointments. I can schedule and change the reminder call of their appointments at any time. My employee can do other functions in the office as this technology has allowed her more time for other job duties to get done since this service started.

Desvantagens

I had no problem. calling to reprogram the timing of the reminder calls.

Friendly on the phone when I need help

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I like How the reminders are set to automatic

Desvantagens

Wish it could be set to two different times like the day before and morning of the appointment.
Also I occasionally need a email appointment sent out, they charge xtra for the email feature :(
I wish it didn’t charge xtra to get confirmations back, so we opt out of that feature too!

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I love the texting feature, the ability to text back and forth to patients is very helpful.

Desvantagens

I would love to see it send out reminders for appts scheduled after the send out time the day before and had some way of sending a "welcome" text as soon as a new patient is scheduled.

The system that we use was going to charge us 5x as much as ReminderCall for the same service and, as a small business, we just couldn't afford it. We were losing valuable work hours and tying up the phone lines making these calls on our own - also something we couldn't afford to do. ReminderCall is a lifesaver!

Vantagens

What a timesaver for my receptionist! She was spending hours making these calls and can now focus on so many other things! It was extremely easy to integrate with the medical software system that we use so we avoided having to enter any information into a database. Customer service made the transition enjoyable and we have felt supported throughout. A great deal for the cost!!

Desvantagens

The only drawback is that you have to access the report of confirmations/cancellations in order to find out who has done what. It would be helpful to have this either emailed or even integrated into the existing system (at least for cancellations) and I would be willing to pay more for that to happen.

So far we have been greatly impressed, and are very happy with our purchase of and use of Reminder Call. I would highly recommend.

Vantagens

We purchased this product to help reduce cancellations and no-show appointments. It has helped immensely! We are able to alert patients via text or call that they have an appointment in 24hrs, and they are able to confirm with their schedules. They are also able to respond, which comes through via our email, and enables a quick re-schedule if we see it fast enough! It has also reduced no-show appointments to less than 1%.

Patients also love them messages and calls! They compliment the timeliness of them and consistency of the receipt of the messages and content.

Desvantagens

We wish that we could send a confirmation text upon scheduling appointments, which could be added to their phones calendar from the message. Then also, the original reminder the day before...

I have more time to actually do other tasks around the office and do my job rather than sitting and calling 50 patients a day to remind them of their next day appointment. We have no complaints about this software. It's great!! Our patient's become so dependent on the reminders, that when we've had power outages or the EMR has gone down, they've actually missed appointments, or do the opposite and call in to confirm their appointments same day.

Vantagens

It's easy to use with every EMR system we've ever had. We've been with reminder calls since 2006 and we've changed our EMR system at least three different times since then. Anytime we've had to change EMR systems and they didn't have some type of reminder system already, we would call reminder calls and ask if they would be able to work with the new system. The answer has always been a yes and they've always gone above and beyond with their customer service. It has multiple language options, so we can adjust each call to the patient's language preference. It truly is AMAZING!

It used to take our office a couple hours to make all the patient reminder calls each day. We frequently would get an answering machine and have to leave a message. Patients were asking for text reminders, but we couldn't find one that met our needs and was affordable. ReminderCall is a partner with Clinic Dr. and the integration was a huge plus! It's saved our office a lot of time!

Vantagens

I love that it integrates with our ERA, Clinic Dr. As long as our appointments are set by 5:30, calls/texts are cued seamlessly.
I also appreciate that after a couple failed test attempts, it will switch to a phone call to main. If an answering machine picks up, the entire call is recorded which is also nice.

Desvantagens

It's tricky to get the settings right at first. We were paying extra for confirmation texts, which nearly doubled our monthly fee. But once we got that set up, it worked great and our fee was reduced.

It would be nice to que different appointment types at different times. For example, we need 24 hours notice for massage cancellation but not regular appts. But they have to que at the same time.

The services just work, every day. Over the last 4 years I have sent 65,000 voicemails and 50,000 text messages.

We started with just voicemail reminders for appointments and naturally they improved the likelihood of the meeting taking place. We then added txt reminders - and because it was so easy - we added a txt confirmation (right after the appointment was booked). Our customers love it.

The best part is that customers are much more willing to reply to txt messages. Those replies come to us as email (instead of calls) which are easy to handle.

We recently started to converse with customers via the txt service, which was easy to implement and efficient for our operators.

Can't imagine doing what we do without these services.

Vantagens

Ease of implementation

see pro comment above.

Vantagens

I needed an appointment reminder software to help patients remember to keep their appointment. This software is great. It is affordable, easy to set up/use, and has resulted in fewer cancellations for my office. The best part is that it is hassle free. I autopay, they email me the statements and the product just works. As a busy business owner and doctor it's one less thing I have to stress about--which makes it worth it!

Desvantagens

Occasionally my patients will say they didn't receive a text or email.

It has been great! We love Reminder Call.

Vantagens

I like reminder call takes care of everything for us. We don't have to send out the texts or calls, it is just automatically done. Before we would call each of our patients to remind them about their appointments. This has cut down a lot of time for our staff and made for more productive time. It is also incorporated into our software so the process of setting up was very seamless.

Desvantagens

Everyone once in a while (maybe once a year) there is a glitch that the texts/calls don't go out and then all our patients complain that they didn't get the message, but that happens with anything, so its not a huge deal!

Our overall experience has been positive. We also use reminder call to let a specific client know that they need to call us to change an appointment or that the office will be closed.

Vantagens

It is much easier sending out text reminder calls to our clients than making individual phone calls to each client daily. Our clients also prefer getting the text reminder, rather than the phone call.

Desvantagens

Would prefer if the client had the option to call the office to cancel or change your appointment, rather than P which means we have to call them. We then run into the problem with answering machines, voice mail boxes that are not set up and clients not answering because they do not recognize the phone number.

We are able to effectively communiciate with our patients to remind them of upcoming appointments, changes in schedule and to pick up goods and products from our office. This is a great time saver for my staff, and they are able to focus on more important issues at our office.

Vantagens

I love the pricing for remindercall.com. As a small business we monitor our expenses closely. We use ReminderCall daily to communicate with our patients. The system is easy to use and customer service is great, though I have rarely had to call them during our 4+years doing business together.

Desvantagens

There is a minor glitch in the system that I have to double click to differentiate between calls and text.

It has been great for my patients as they love receiving the text reminders for their apps. It has cut down on the no show/cancellation rate in my office. Well worth the expense!!

Vantagens

It is very easy to once it is set up and my patients really appreciate and love receiving them the day before their appointment. It has cut down on the number of no shows/cancellations! Well worth having!

Desvantagens

I wish they had an app where it would be easier to text patients back as opposed to going to the website to answer back. Also wish I could get a report emailed to me each day as to which texts were delivered and which failed.

I've loved having ReminderCall. Making those reminder calls by phone was difficult becuase with our type of client, we never had the right number as they changed often, or the blocked calls from government type agencies, etc. ReminderCall elimiates that frustration.

Vantagens

It's very easy to use. I love that I can send reminders from home on Sunday. We close on Thursday so it's a long time from Thursday to Monday if I had to send the reminders while at work on Thursday.

Desvantagens

I have trouble with creating new messages and them not getting saved. The update button doesn't catch my eye or something. I get out and realize that the message didn't save. My problem I'm sure, but I just miss that step of saving every once in a while and it's frustrating.

As a tattoo shop, we used to have people forget about their appointments and just not show up all the time. But, with reminder call we have it set up to text them the day before their appointment to remind them. And, if they are unable to make it, they can call us ahead of time & let us know so we can fill the spot with someone else. It saves us from losing out on the money of No Shows. In my opinion, reminder call is worth every penny. It pays for itself several times over throughout the month.

Vantagens

Once it was set up, I've never had to think about it. The system works automatically to remind our clients of their appointments, which cuts down on our No Shows. Also, the customer service is amazing. Anytime I've had a question, I call them and they go above and beyond to help me out.

Desvantagens

It's a little confusing getting everything set up, so I had to have one of the customer service reps do it for me. But, they had it set up for me in minutes.

A must have for the business man of today!

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This is such a great software that allows you keep up with the fast pace in life while not forgetting important social contacts throughout the day. Call reminder allows you to hold and reply to phone calls at a later time for which during those important meetings or fun social interactions, when I phone call just isn’t in the plan can be delayed to a later date. It keeps good track and allows you to notify the person making the call that you are busy and will contact them later. It’s safe and easy to use. A must have!

Desvantagens

It really is simple to use and set up, but the only issue would be that it is limited in what it can do and how you can use it. But isn’t that the essences of what the soft ware is? So really no complaints overall, good service if you have issues with it.

Vantagens

We love the use of this software for our office at is efficient, dependable and provides us with the accurate data related to our patient's appointments scheduled in our office. Patient's can easily communicate with us and saves them the hassle of calling when their is a texting option. Spares fees related to appt cancellations because it as easy as a text back to ReminderCall!

Desvantagens

The thing we like least about this software is that if someone's voicemail is longer, they don't tend to hear the message of their appointment. The voice starts talking as soon as someone (even a voicemail box) is heard on the other end and it results in the reminder call being done speaking as the voicemail box is ready to hear your message.

We are very pleased with ReminderCall it has taken given our employees extra time to work on other things, and not focus on just making calls to remind patient's of their appointments.

Vantagens

I really like that ReminderCall is able to access our appointments without me having to do anything. One time setup, and then done, I can forget about it.

Desvantagens

Patients do tell us that they will answer the phone and no one is there. I know this is from the lag from the time the phone is answered until the computer starts talking. I wish there wasn't any delay at all.