Avaliações do ReminderCall

Patient's really appreciate this as an option in my clinic. It helps them remember their appointments and it helps me ensure followup visits. I can also text a patient at any time through the website which is a great feature as some people prefer texting to a phone call. It also helps us to keep our scheduling in order as people are more likely to let us know if they are going to be late or miss their appointment. I really appreciate that it is integrated into my software. Once they are opted in, all I have to do is schedule normally and they receive their notifications.

Vantagens

I appreciate that the reminder software is integrated into my EHR scheduler and once the option is checked, I no longer need to set up a separate reminder for my patients. Once they are on the schedule, if they have opted in to reminders, it automatically sends them the reminder. This has helped tremendously with missed appointments.

I also like that a patient can text back the number if their schedule has changed or they need to cancel their appointment. I can then reply back to them via text, through Remindercall's website. It makes rescheduling quick and easy.

Desvantagens

My only dislike is the layout of the website that they use. It is not terrible but it could be cleaned up and perhaps be a bit more intuitive. It is not difficult to use and it functions well though.

ReminderSMS help us send out SMS reminder services to reduce our appointment missing rate, in addition to our phone reminders.

Vantagens

It's simple and lightweight, and configurable to different appointment types
Reliable services, and pay per use price plan

Desvantagens

It lacks of email reminder features, which would be another great complementary feature.

It does seem to help to get our clients here regularly.

Vantagens

I like the ease with which we can send out text reminders to our clients.

Desvantagens

It would be nice if it sent out the reminders automatically

Cheaper and more reliable than other previous text reminder software we used.

Vantagens

Customer service always fixes any issues, when there rarely are issues.

Desvantagens

Sending manual texts via the website can be cumbersome.

Vantagens

Using ReminderCall has helped make our services more relevant to today's generation. We are able to send appointment reminders, update on COVID procedures and we've even used it to better communicate with Spanish speaking patients. It has been so helpful as we evolve with our ever-changing society and culture, and has helped us communicate more effectively with the people we serve.

Desvantagens

The only thing I would change is the allowed length of text messages, otherwise very happy with this product and service!

Great to work with. Easy to use.

Vantagens

The fact that it was so simple to set up. I launch tons of programs for my company and this is one of the smoothest implementations with the help of ReminderCalls account reps. Huge shout out to the reps!

Desvantagens

While the website is completely functional the design and presentation can use a little more work. It didn't hamper any

we use that in our private clinic. we can remind the patients through the application.automatic text messages send to the patients before 1 day to the appointment.

Vantagens

Its very easy to use and the customer service is very good.its save our time and also the money.it have automated reminding option to the people who get service from us. automated text message system is very effective

Desvantagens

There is a problem with the voice mail reading through the product.and some time customer service agents get longer time to fix the problems.except that there is nothing to say about the product.

We set up the reminder call times for each patient either two days ahead or one day before their appointment. They like it too. It's a win win decision that I made using RemindCall.

Vantagens

I can count on the ReminderCall to remind my patients of their appointments. I can schedule and change the reminder call of their appointments at any time. My employee can do other functions in the office as this technology has allowed her more time for other job duties to get done since this service started.

Desvantagens

I had no problem. calling to reprogram the timing of the reminder calls.

Friendly on the phone when I need help

Vantagens

I like How the reminders are set to automatic

Desvantagens

Wish it could be set to two different times like the day before and morning of the appointment.
Also I occasionally need a email appointment sent out, they charge xtra for the email feature :(
I wish it didn’t charge xtra to get confirmations back, so we opt out of that feature too!

Vantagens

I love the texting feature, the ability to text back and forth to patients is very helpful.

Desvantagens

I would love to see it send out reminders for appts scheduled after the send out time the day before and had some way of sending a "welcome" text as soon as a new patient is scheduled.

The system that we use was going to charge us 5x as much as ReminderCall for the same service and, as a small business, we just couldn't afford it. We were losing valuable work hours and tying up the phone lines making these calls on our own - also something we couldn't afford to do. ReminderCall is a lifesaver!

Vantagens

What a timesaver for my receptionist! She was spending hours making these calls and can now focus on so many other things! It was extremely easy to integrate with the medical software system that we use so we avoided having to enter any information into a database. Customer service made the transition enjoyable and we have felt supported throughout. A great deal for the cost!!

Desvantagens

The only drawback is that you have to access the report of confirmations/cancellations in order to find out who has done what. It would be helpful to have this either emailed or even integrated into the existing system (at least for cancellations) and I would be willing to pay more for that to happen.

So far we have been greatly impressed, and are very happy with our purchase of and use of Reminder Call. I would highly recommend.

Vantagens

We purchased this product to help reduce cancellations and no-show appointments. It has helped immensely! We are able to alert patients via text or call that they have an appointment in 24hrs, and they are able to confirm with their schedules. They are also able to respond, which comes through via our email, and enables a quick re-schedule if we see it fast enough! It has also reduced no-show appointments to less than 1%.

Patients also love them messages and calls! They compliment the timeliness of them and consistency of the receipt of the messages and content.

Desvantagens

We wish that we could send a confirmation text upon scheduling appointments, which could be added to their phones calendar from the message. Then also, the original reminder the day before...

I have more time to actually do other tasks around the office and do my job rather than sitting and calling 50 patients a day to remind them of their next day appointment. We have no complaints about this software. It's great!! Our patient's become so dependent on the reminders, that when we've had power outages or the EMR has gone down, they've actually missed appointments, or do the opposite and call in to confirm their appointments same day.

Vantagens

It's easy to use with every EMR system we've ever had. We've been with reminder calls since 2006 and we've changed our EMR system at least three different times since then. Anytime we've had to change EMR systems and they didn't have some type of reminder system already, we would call reminder calls and ask if they would be able to work with the new system. The answer has always been a yes and they've always gone above and beyond with their customer service. It has multiple language options, so we can adjust each call to the patient's language preference. It truly is AMAZING!

It used to take our office a couple hours to make all the patient reminder calls each day. We frequently would get an answering machine and have to leave a message. Patients were asking for text reminders, but we couldn't find one that met our needs and was affordable. ReminderCall is a partner with Clinic Dr. and the integration was a huge plus! It's saved our office a lot of time!

Vantagens

I love that it integrates with our ERA, Clinic Dr. As long as our appointments are set by 5:30, calls/texts are cued seamlessly.
I also appreciate that after a couple failed test attempts, it will switch to a phone call to main. If an answering machine picks up, the entire call is recorded which is also nice.

Desvantagens

It's tricky to get the settings right at first. We were paying extra for confirmation texts, which nearly doubled our monthly fee. But once we got that set up, it worked great and our fee was reduced.

It would be nice to que different appointment types at different times. For example, we need 24 hours notice for massage cancellation but not regular appts. But they have to que at the same time.

see pro comment above.

Vantagens

I needed an appointment reminder software to help patients remember to keep their appointment. This software is great. It is affordable, easy to set up/use, and has resulted in fewer cancellations for my office. The best part is that it is hassle free. I autopay, they email me the statements and the product just works. As a busy business owner and doctor it's one less thing I have to stress about--which makes it worth it!

Desvantagens

Occasionally my patients will say they didn't receive a text or email.