Avaliações do Tookan

Vantagens

The software is for online Taxi booking. With this software, you can book Taxi anywhere. If there any driver is available for the trip he will knock on your call. This is like UBER. This is called as ubar clone taxi booking software. This is also for a good opportunity for car rental company. The car rental company can use the software from any location of the world.

Desvantagens

This is a unique software for Taxi booking. The car rental company will take a part from Tokkan company for using the software. There has a good pricing policy. Any car rental can take them at a little cost. The cost is based on per trip. So if anyone wants to do Taxi service online business, he can take the software from an online download. Also, a driver will download the software and user will download the software from internet. Then everybody will be benefited.

Vantagens

I like to have my shipping information on a single platform and have quick communication with my client.

Desvantagens

Currently I have to manually download the information from the database to connect to other services like datastudio or google sheets.

Alternativas consideradas

Razões para mudar para o Tookan

Vantagens

The dashboard, the agent app, and admin app is pretty straightforward. Has a lot of what a very small business might need, very very basic and limited features

Desvantagens

Waaay too much down time. The app's down at least every week, which prevents my customers from making bookings = lost revenue.

You ask service to help out and they'll "get to it".

They say they have stripe integration? Fat lie, it's been upwards of a month and every time they close a ticket, it's barely fixed. I would be happy if it worked even at the bare minimum level, but they can't even do that. If you can't integrate with something, just don't lie, be honest, and say "No we cannot do it" like how Onfleet said they can't. Don't just write on your website that you have all these features and integrations as a way to draw customers in, it pisses off your customers.

The booking forms? Barely even works half the time.

Today, the map feature stopped working....THE MAP. The most basic thing. I was like okay fine I can at least input my customer's orders in manually, by myself, but I can't even do that when the address field can't recognize an address!!

Alternativas consideradas

Razões para mudar para o Tookan

Vantagens

It's ease of use and the ability to set various filters to scale the routing based on time or distance.

Desvantagens

I added the ETA routing but it did not account for traffic when providing the times for arrival.

Vantagens

The company staff are friendly especially [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN]. They have been of great help to my company.
The scalability of the software is another good feature though limited.

Desvantagens

The price that comes with add on features. If they can provide a subscription based modules with the initial subscription that will be better.
The experience with the company depends on the managers you deal with. Initially the previous managers were just doing their duties. However recently I have been dealing with [SENSITIVE CONTENT HIDDEN] who has been a great help ready to answer all questions and help with solutions combining his knowledge and experience of the product. I would say my experience with Tookan has been great since he has been my direct contact

Vantagens

Our most important feature was the ability to white label. We also wanted feature-rich product out of the box that can be customized. Tookan satisfied all of our requirements and the team is amazing.

Desvantagens

Our requirements are becoming more complex which will require a significant amount of custom development and dedicated instance. The cost for this will be high, but it will still be much lower than if we were to build our own. Our recommendation would be to allow for more customization regarding the task functionality out of the box. Offering different templates for the agent app would be cool too.

Vantagens

What I really appreciated was the fact that I could buy and whitelabel. In addition all the available functions are not really necessary in my case but I had to add more and they did. The level of customer service is very high. They often call to see if everything is going well and if I had any bugs.

Desvantagens

Nothing for now a part some delay sometimes when you need to add some feature.. but it's something normal

Vantagens

I really like the route optimization, the batch upload and the drag and drop of the stops in this program.

Desvantagens

I would really love to be able to export a hard copy of my driver's route for them to have in the vehicle with them.

Vantagens

The well designed dashboard, and menus intuitive menu layouts make for easy operations. Role based access allows admins to create teams based on responsibilities. The API

Desvantagens

Certain features require more work with the dev team to get working properly. However, the support team does help, as well as the community where you are able to ask questions from experts.

Vantagens

The applications was easy to use. Although it could went on idle and csv uploading conflicts, it is great if you're looking for the most basic tracking platform out there

Desvantagens

The server always have connection issue regionally that may provide last minute headache particularly when one try to get a bulk task uploading (csv)

Vantagens

The software is super easy to use on the administrative/dispatch and driver interfaces. I also like the notifications that can be sent to customers keeping them abreast of the location of our drivers.

Desvantagens

The software can be slow to update times during daylight savings time. I also wish we could have multiple notifications based on company needs.

Vantagens

My experience with the software is pretty good. We are working together for more than 10 months and the results are doing great. The software is complete and very well developed , but the most important and what we must value is the support given. The people around the platform are amazing and we feel like we are in same team. In Venuxx we feel that people from tookan team think as Venuxx’s owners too - and this is very hard to find these days

Desvantagens

- There are no many customizations as we wanted.

- The customizations are little expensive

Vantagens

The flexibility and ease of operations

Desvantagens

.

Vantagens

friendly, functional, smooth and reliable. Pricing is suitable for all sizes including small businesses and startups.

Desvantagens

I have nothing to complain about. All is well and as expected so far.

Vantagens

Easy to use with a feature set that is highly customisable and applicable through many different use cases

Desvantagens

Template feature is rather complicated to use

Vantagens

Agent APP- Seamless and Fluid- user-Friendly

Desvantagens

Wish they had a Customer APP that is was just as perfect!

Vantagens

* Extensive documentation which eased out integration
* Addresses customer concerns and provides customized solutions
* Geofencing
* Updation of task via API and web hooks within milliseconds
* Location accuracy
* Multiple delivery models and allocation techniques

Desvantagens

* Recently google maps were called off from this application which affected our operations team to get used to the new L&F and ease of use.

Vantagens

Modern technology for small and medium businesses.

Desvantagens

Communication sometimes could be challenging but you will get prompt response

Vantagens

Simplicity of use.
Drivers can learn it very fast.
Monitoring the drivers location.

Desvantagens

Can’t save 2 locations of the same client.
Also, can’t have 2 numbers of the same client.

Vantagens

The software was very easy to manage. The most important part of it was the support team with my account manager [SENSITIVE CONTENT HIDDEN]. who has been diligently following up, solving issues and getting the answer to all our questions?

Desvantagens

The price for making changes was very high even more high than the actual plans that they offer.

Vantagens

Quick responses from the Tookan team on product questions, Improved delivery success and experience, Improved communication with drivers, and the drivers love the app!

Desvantagens

Sometimes I experience a few bugs and quirks in the software. Generally they are resolved fairly quickly.

Vantagens

We were on Tookan for the longest time, and I would advise everyone to not waste their time! Tookan was an absolute joke. Don’t waste your time or money with this subpar platform. [SENSITIVE CONTENT HIDDEN] was a joke. [SENSITIVE CONTENT HIDDEN] was horrible. IF YOU’RE LOOKING FOR A SERVICE GO WITH ONFLEET! I cannot stress this enough.

Desvantagens

NOTHING. Tookan is an absolute joke of a platform. Absolutely horrible, and the staff/service is a complete joke.

Alternativas consideradas

Razões para mudar para o Tookan

Vantagens

How easy it is to use, to implement and to edit according to our needs. It works really well!

Desvantagens

That it sends SMS instead of notification if agent isn't logged in which costs me money, but really small disadvantage to everything else.

Vantagens

Ease of us and customer service! My current account manage Harmol is very helpful

Desvantagens

When tracking ends it shows tookan page

Vantagens

Easy to use and integrated well with other apps.

Desvantagens

Nothing, we have only enjoyed using tookan.