Founded in 1986, the retail software suite from Cybex includes point of sale, inventory management, distribution and replenishment, warehouse management, CRM, and e-commerce.
The Cybex Enterprise Retail Suite focuses on information accessibility. This system allows users to manually and automatically input data, organize it as their business sees fit, and access this information from one central location. This software is ideal for mid-sized and enterprise level retail operations that are managed from one main headquarters location.
Users that wish to integrate web sales can do so with Cybex’s e-commerce integration. Cybex currently offers its Enterprise Retail Suite as an on-premise solution. The system is built on Microsoft .Net technology and runs on a Microsoft SQL server.
Nissanka S. Especialidade: Software Número de funcionários: 51-200 funcionários
The system runs perfectly to the joy of management, employees and customers. Customer
support is excellent. Would highly recommend.
Cybex enterprise retail suite is a praise worthy system. Its so perfectly designed and is zero faulty.
All features expected of a retail POS is incorporated which makes running the store even without regular
supervision. Having a feature rich system helps in providing a superior service for customers and grow
customer loyalty. Its easy to operate, least breakdowns or none, secure, and provide valuable analytics
for management to implement strategic decisions. Customer support is excellent.
haven’t had any bad experiences since purchase. Would be happy if the cost can be reduced.
Carson G. Especialidade: Varejistas Número de funcionários: 13-50 funcionários
We have been with Cybex for 13 years now. There are so many aspects that we really like. First off, the ease of use at the POS is very important. Training of staff takes mere minutes, everything works perfectly, so mistakes are almost nonexistent. When it comes to supporting, you are answered right away by someone who will handle whatever issue you have right then and there. No endlessly pushing buttons, no speaking to someone from another country, you get an experienced tech who knows what they are doing. It's a huge benefit, I can't stress that enough. We also appreciate the custom reporting functions. The system is reporting happy as it is, you can analyze so many things from so many areas, but if there's something specific you need, they build it for you. Stock integration is also fantastic. The system tells us what to replenish our stores with, tells us what stock to order from which company. Cybex has turned us into inventory experts without even trying. Integration into accounting is seamless and works perfectly. From my perspective, everyone in our organization loves Cybex, from the ownership on down to accounting, at the store level, at the warehouse level, we are as glad we chose Cybex now, as we first did 13 years ago.
Ease of use, accounting integration, custom reporting, being such a powerful system at such a great price point, and the best support you could ever ask for.
Assigned representative doesn't live in my hometown, so I can thank him personally.
We went from 5 stores to 11 since starting with Cybex, and they were there every step of the way helping us with our growth. So whether you are a smaller operation, or a large multimillion dollar company, Cybex has the solutions you are looking for.
Eric S. Especialidade: Varejistas Número de funcionários: 51-200 funcionários
We've been with Cybex since 2007 and love the ease of their POS, the wonderful support staff, and how easy it is to customize their reports.
Ease of use
Markdowns don't always make it to the POS
Andrea D. Especialidade: Varejistas Número de funcionários: 51-200 funcionários
I have been dealing with Cybex for 10 years plus and I feel that they provide excellent customer service any time that I have contacted them. The staff that I have dealt with are always professional and there for me to fix the problem for me anytime that I have contacted them. The support staff is easy to reach and very knowledgeable about their products and services, they respond to my emails or fix the problem quickly notifying me when resolved.
I find the Cybex system easy to use with very little problems, I find the system fast, reliable and they are always updating and improving their software so that they can provide us with the best customer service and software that we need.
The POS system is easy to use and allows us to train new staff quickly and efficiently with minimal assistance. I find it very User Friendly.
In general, with our company having numerous locations, Cybex has been always there to help us with any problem or to have new locations up and running fast.
I would highly recommend this system!
Very reliable, easy to use system with friendly and excellent customer support.
Chris C. Especialidade: Varejistas Número de funcionários: 51-200 funcionários
The thing I like about Cybex is their responsiveness to your issues, whether it is a support issue or needing a software solution for your business challenge. They are ready and willing to work with you on a timely basis and they get it done!
Also, being able to access the President when real problems arise is a great thing.
Functionality, ease of use and the improvements over time.
Sometimes POS is not as stable as we would like.