AppFolio Property Manager


Logotipo do AppFolio Property Manager

 

1601 avaliações (4,5/5)
 
AppFolio provides property management software that allows property managers and owners to market, automate and manage tasks related to their apartments, residential properties, commercial property, student housing or other property. The mobile, all-in-one solution includes features such as online owner and renter portals, online applications and leases, online payments, built-in screening, maintenance requests, mobile inspections, bulk text messaging, accounting and reporting and a mobile app. Using the self service online portal tenants can pay rent securely via an online payment gateway, communicate with the property owner, submit maintenance requests, schedule a property inspection, sign up for renters insurance and more. Capabilities for property owners include vacancy and rent tracking, potential tenant screening, property listings management, cash flow management, landlord insurance tracking, website building, a rent comparison tool, automatic bill posting, paperless work order generation, report customization and more. Landlords and real estate investors can list their rental property using AppFolio and any prospective tenant can submit an online application. Customers receive access to training and help resources, as well as a support team. AppFolio also offers a mobile app which allows property managers to communicate with tenants, carry out inspections, view work orders and more from a mobile device.
 

AppFolio Property Manager - Performance dashboard
 
  • AppFolio Property Manager - Performance dashboard
    Performance dashboard
  • AppFolio Property Manager - Professional websites
    Professional websites
  • AppFolio Property Manager - Online resident portal
    Online resident portal
  • AppFolio Property Manager - Online rental application
    Online rental application
  • AppFolio Property Manager - Screening report
    Screening report
  • AppFolio Property Manager - RentMatch comparison
    RentMatch comparison
Sistemas operacionais compatíveis:
Windows 7, Windows Vista, Windows XP, Mac OS, Navegador web (independente o SO), Windows 2000

1601 avaliações do AppFolio Property Manager

 

Benjamin B. Especialidade: Imobiliárias Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

05/11/2020

05/11/2020

Fonte da avaliação: Capterra

Well-Rounded & Reliable

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Appfolio has world class customer service with extremely quick response time. Implementing the software was as easy as it could have been. It still takes time and effort, but it is certainly worth it to be on such a streamlined software.

Vantagens

I love the ability to track collections, maintenance orders, and Tenant info/documents from my smartphone. This software gives me the option to have any staff work remote as needed and still do our jobs at 100% capacity.

Desvantagens

Appfolio does a nice job at continuing to develop better features. One area that needs improvements is the ability to do inspections. It takes forever for photos to upload while at the property and uses a ton of data. Would be nice to be able to have the inspections saved locally to the phone and then upload all at once while on WiFi. This would speed up inspections drastically. Improving inspection templates is also needed.

Brooks B. Especialidade: Imobiliárias Número de funcionários:  11-50 funcionários Número de funcionários:  11-50 funcionários

09/10/2020

09/10/2020

Fonte da avaliação: Capterra

Best software on the market

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Overall, we are extremely happy customers and plan to be Appfolio customers for life.

Vantagens

Appfolio has not only a lot of functionality, but is easy to use across our entire organization. It has become the primary backbone of our property management business and we truly view Appfolio as a Partner, not a technology service provider.

Desvantagens

Our primary critique with Appfolio is that they tend not to let other good real estate tech products plug into their software via API. In other words, they like to build new products/functions in-house instead of via partnership or integration. There are pros and cons, but in general I would like to see Appfolio play nicer with other prop tech products.

Kate L. Especialidade: Imóveis comerciais Número de funcionários:  11-50 funcionários Número de funcionários:  11-50 funcionários

29/10/2020

29/10/2020

Fonte da avaliação: Capterra

Inadequate Commercial Real Estate Software

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Absolutely horrible. Using Appfolio has done nothing but make my job harder. The priority with Appfolio is clearly residential property management. I am involved in every function of Appfolio every single day & cannot stand it. Getting AF involved in things, such as user setting changes & cash account transfers should be an option, NOT a requirement.

Vantagens

The system-wide search feature, ability to change dates & descriptions of items most of the time & expiration date on recurring JEs. So far, customer support has been great for me - very friendly & helpful.

Desvantagens

-Reporting is awful. Columns can be added but report pdf process does not auto-adjust size to page, which means converting to Excel to adjust. There are reports that do not have totals so have to convert those, too.-The financial reports were inadequate, so had to "upgrade" Excel to use Connect Tool just to make the reports look like the ones in the old software.-Rent Roll does not show correct occupancy rate (based upon SF not units, obviously).-Tenants cannot choose what to pay via online portal which causes time-consuming reapps.-The Smart Scan feature disregards recurring invoices, which are at least 60% of invoices paid.-Credits are auto-applied so have to unapply those to provide tenants a stmt that shows the credit, which should be a setting option NOT default.-Modified Cash Basis is not an acctg method choice. -We were not allowed to choose how to set-up cash accounts & must have AF's assistance when transferring banks.-Basic fields are not programmed into the tenant's page. There should be a lease abstract form for comm tenants. We should have option to choose what type of tenant to pull up apropos fields (res, comm, ind, etc.) &/or choose fields to add to the tenant's page.-Items rvsd from tenant's account disappear. We should have option to show rvsd items, as with the GL. Instead, items have to be manually credited & limited to one credit per g/l code per date. So much time wasted w/all the credits required for hurricane dest, esp since AF auto-applies credits.

James L. Especialidade: Imobiliárias Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

29/09/2020

29/09/2020

Fonte da avaliação: Capterra

Great Initially but Caters to Larger Companies Now

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My overall experience has been generally positive however I wish they would offer the same features and services to all of their clients regardless of their portfolio size. If you already have the technology available and a cost structure in place to offer these services, I don't see how portfolio size matters. Overall, it's a good product but they're starting to nickel and dime customers for services previously included in the monthly subscription prices. They're also releasing a lot of cool new tools such as the artificial intelligence assistance however you should verify that you're going to be able to access all of the tools you want to before signing up as you might discover that you don't meet their minimum portfolio size to take advantage of such features.

Vantagens

I love how easy it is to use and that it's got everything integrated from inspections to maintenance to accounting to contract management. It also posts my listings to a bunch of websites automatically.

Desvantagens

It was initially a perfect fit for our company. We wanted our website and property management software integrated and we loved the features such as the tenant portal etc. In the past couple of years, it seems that they are gearing themselves more toward large companies (1000+ units) as they are only making certain features available to their larger clients (i.e. Lisa AI / artificial intelligence secretary) despite having the technology already to accommodate all clients regardless of company size. Additionally, we paid a lofty website setup fee when we originally enrolled in the software in 2014. They charge anywhere from $1000-5000 to redesign the website and as of March 2021, they are forcing everyone to migrate their website over to a new design and imposing a monthly fee to host the website in addition the the regular monthly fee.

Brayden M. Especialidade: Imobiliárias Número de funcionários:  Profissional autônomo Número de funcionários:  Profissional autônomo

10/11/2020

10/11/2020

Fonte da avaliação: Capterra

AppFolio is Powerful, Take the time to study it

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Vantagens

This software is amazing. It has so many features from initial contact with prospective renters all the way through the rental process. It allows you to initiate online payments to vendors and owners. It is capable of creating HTML packets for posting to websites manually. It also posts automatically to about 30 other websites. It is awesome.

Desvantagens

It has taken a lot of work to learn and I’m still learning a lot and I’ve been using it for 7 years. You have to treat it like learning a new language and dive in to understand each facet of the software.