NetSuite


Logotipo do NetSuite

 

31 avaliações (3.5/5)
 

NetSuite for Retail is a cloud-based multi-channel retail management solution for retailers that combines e-commerce, POS, and order management functionalities. The software provides a unified retail system with back office management to sell products on multiple channels across multiple regions and countries. The application understands the complexities of a retail model, the software and hardware requirements, and allows retailers to focus on customers.

NetSuite for Retail enables retailers to configure the application as per their needs. Retailers can add new channels, geographies, business models, and brands. The software provides real-time insights into customer behavior, sales, inventory, and financials. The order management system allows retailers to run "buy anywhere", "fulfill anywhere", and "return anywhere" functionality. The software has an activity dashboard that provides weekly or monthly sales reports for store managers, inventory managers, e-commerce managers, and executives. The software has an ability to modify and add new capabilities into the system as the retailer business grows and expands into new segments.

 

NetSuite - Dashboard
 
  • NetSuite - Dashboard
    Dashboard
  • NetSuite - Key Performance Indicators
    Key Performance Indicators
  • NetSuite - Sales Metrics
    Sales Metrics
  • NetSuite - Order Fulfillment
    Order Fulfillment
  • NetSuite - Item Listing
    Item Listing
  • NetSuite - Website
    Website
Sistemas operacionais compatíveis:
Mac OS, Navegador web (independente o SO)

31 avaliações do NetSuite

 

Michael C. Especialidade: Roupa e moda Número de funcionários:  13-50 funcionários Número de funcionários:  13-50 funcionários

23/11/2016

23/11/2016

Fonte da avaliação

NetSuite gets the job done, but it's lacking in certain departments

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We acquired NetSuite last summer and underwent training. We set it up, added our inventory (with their help) and began operating with it on July 1st.

The team assisting us with putting it all together was unable to integrate it with our e-commerce platform from the onset, so it was left for a later date. All the orders from our website needed to be manually entered on NetSuite. This was of course a hassle, but we figured it to be short lived. It's now late November and we're still doing it manually.

Shipping directly from NetSuite had many issues from the start. Most of them have been resolved now, but some persist. When operating in the US, integrating shipping with USPS has complications. You must open an account with Endicia (Stamps.com is not compatible) and set up each shipping mode independantly. The problem is that two major options are not available. Primarily, NetSuite does not have a "return" label option for USPS shipping. This is a pain. Any mispicks have to be resolved through an outside solution. Secondly, NetSuite does not permit USPS First Class Shipping International. Your cheapest international shipping option is Priority - much more expensive.

Intercompany transfers of inventory take some getting used to and can be very cumbersome. Even though the same products have assigned bin locations at the receiving end, each item must be individually re-assigned to their corresponding bin. It's a lot of seemingly unnecessary work.

Running customers' "merchandise exchanges" through existing orders is also problematic. There is no clearly defined way to do it. It appears that the only way of getting it done is by deleting the current fulfillment order and creating a new one. It is not the most organized manner in which to keep these transactions in order.

Conselhos úteis

Check out SAP first.

Brenda M. Especialidade: Serviços e tecnologia da informação Número de funcionários:  51-200 funcionários Número de funcionários:  51-200 funcionários

29/10/2019

29/10/2019

Fonte da avaliação

Netsuite review

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We can now easily track revenue and expenses by project.

Vantagens

I like the consolidation ability for multiple subsidaries. I like the revenue recognition module.

Desvantagens

Very difficult to find a customized script if you do not know what you are looking for and the script isn't named properly or well.

Donald C. Especialidade: Varejistas Número de funcionários:  10.001+ funcionários Número de funcionários:  10.001+ funcionários

16/05/2018

16/05/2018

Fonte da avaliação

Easty to Use - UI Could Use Some Work

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I wish there was more ability to customize with NetSuite because there's so much going on sometimes it creates a feeling of being overwhelmed. I think being able to adjust to my business needs would make the program more intuitive and easy to use.

Vantagens

The program is very easy to use and learn. I was able to quickly and easily bring my employees up to speed and become functional within the software.

Desvantagens

Not everything in the UI is always intuitive. It's logical but your instinct is to go to one part of the program when the functionality you're seeking is actually in a different location.

Amanda M. Especialidade: Varejistas Número de funcionários:  51-200 funcionários Número de funcionários:  51-200 funcionários

28/07/2019

28/07/2019

Fonte da avaliação

Great CRM & Inventory Management Software

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Vantagens

This multifunctional software allows for the tracking of both inventory in addition to CRM among other things. Performing inventory searches and creating templated reports are very easy and user friendly.

Desvantagens

The CRM function does not allow one to easily find and combine duplicate customers in the system, hence not being fully accurate.

Rose J. Especialidade: Roupa e moda

27/02/2015

27/02/2015

Fonte da avaliação

Using NetSuite for 7 locations

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Vantagens

It has a good database, however, it still requires you run separate reports for sales, then inventory and combine. It has a low cost and is cloud-based.

Desvantagens

NetSuite does not provide any service. If you are a small company with 10 stores, you will be "supported" by an office in the Philippines. The team does not follow up as they promise. You will need to follow up multiple times to get answers and sometimes not get an answer. I met a rep at NRF 2015 who told me that he would move our account to US. I have emailed and called multiple times with no response. Not even a response to the email from anyone at NetSuite. There is no mobile solution (retail anywhere is one of the worst retail systems). I'm not impressed. They are not aware of current needs or tech--they did not tell customers about the Chip & Pin requirement coming in Oct 2015. An associate can return an item multiple times for the same invoice.
There are no basic retail reports (style report). They will tell you how great their system is you can create reports. However, be warned you will need a programmer to program any report that is complex.

Conselhos úteis

Find out who uses the software and ask for references (min of 3). They must be a similar size to your company. Ask them how much they spend on programmers to get the tools they needed to run the business. Ask them who supports their account.