UpKeep


Logotipo do UpKeep

 

1147 avaliações (4,5/5)
 

UpKeep's CMMS is a modern maintenance and asset management solution for your team. From your desktop to your phone and even your tablet, UpKeep is easily accessible from anywhere at any time. Create work orders on-the-go, get notifications when tasks are updated, and receive alerts straight from your app when assets go down making your business run more efficiently than ever before.

UpKeep offers core maintenance functionality, such as asset, inventory and work order management and preventive maintenance to create service schedules. Users can see a tasks overview page showing upcoming work along with due dates, criticality and assets or workers assigned to each. When adding new tasks, users can include notes, a color-coded priority rating, images, assets and users.

The mobile application gives users the ability to create projects, assign work orders, manage assets and more. UpKeep is designed for small to midsize companies across various industry verticals.

UpKeep offers services on a monthly subscription basis that includes support via phone, email and through an online knowledge base.

 

UpKeep - Schedule work orders
 
  • UpKeep - Schedule work orders
    Schedule work orders
  • UpKeep - Manage inventory
    Manage inventory
  • UpKeep - Manage Assets
    Manage Assets
  • UpKeep - View reports
    View reports
  • UpKeep - Work Order List
    Work Order List
  • UpKeep - Manage work orders with ease
    Manage work orders with ease
Sistemas operacionais compatíveis:
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Navegador web (independente o SO), Windows 2000, Windows 8

1147 avaliações do UpKeep

 

Dirk K. Especialidade: Imobiliárias Número de funcionários:  13-50 funcionários Número de funcionários:  13-50 funcionários

29/07/2019

29/07/2019

Fonte da avaliação: Capterra

Crucial Team Management

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This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level.

Vantagens

Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it.

Desvantagens

The initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it.

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Resposta: UpKeep Technologies 19/09/2019

Hi Dirk,

Thank you for taking the time to leave a review for UpKeep! We're so happy to hear that UpKeep is serving your team for tasks and projects big & small.
The fact that the signature feature has provided a layer of accountability for your team is amazing! We're glad that the ability to historically track your work at a micro and macro level is helping you take the team to the next level.

If you ever do need assistance in developing your maintenance program using UpKeep, feel free to reach out to your dedicated Customer Success Manager. Our team will follow up with you to connect your team to this dedicated resource.

Thank you again for leaving us a great review. We really do take and appreciate your feedback seriously!

Rick D. Especialidade: Instituições religiosas Número de funcionários:  51-200 funcionários Número de funcionários:  51-200 funcionários

13/08/2020

13/08/2020

Fonte da avaliação

Perfect CMMS for my Needs

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Using Upkeep has been an easy process, and it helps keep everything in one place. I also like the fact that our Operations Manager sees everything that I do, from creation of work orders, to updates, and completion of work orders.

Vantagens

The free features are perfect for my use. My day is all about work orders, and being able to manage these work orders easily makes my day easier. We used to use paper work orders, which I had to fill out, file, and then track in another file. I would then need to create a separate report to send to the property team for review. I like having the ability to have everything in one place, without having to create so many separate reports.

Desvantagens

Nothing about this software is difficult to use. I do wish more was offered in the free version, such as reporting. I was able to use it during the free trial, but now am using the free version, in which reporting is only available in paid versions. I understand that this is how the company makes money, and I will be making the switch to a paid version when it is approved in our new budget.

One thing that bugs me and hope gets fixed, is during the work order creation. I have over 120 locations and sub-locations. When I create a work order and choose the location, you should be able to begin typing the location in the box and it should self-populate the box. Right now, only the main locations will self-populate, not the sub-locations. I only have three main locations, and all the rest are sub-locations, so I have to scroll to search for the exact location I need. It's nothing major, but just an annoyance, and I hope this will be fixed soon so that any location will self-populate the box when you begin typing it.

Jamie P. Especialidade: Serviços de eventos Número de funcionários:  13-50 funcionários Número de funcionários:  13-50 funcionários

28/02/2019

28/02/2019

Fonte da avaliação: Capterra

A very strong start, but a long way to go yet.

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We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.

Vantagens

I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.

Desvantagens

RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue.

1) duplicates pop up constantly and they don't go away easily.
2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating.
3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them.
4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.

Jessica R. Especialidade: Gestão de organizações sem fins lucrativos Número de funcionários:  201-500 funcionários Número de funcionários:  201-500 funcionários

27/05/2020

27/05/2020

Fonte da avaliação

UpKeep 1st Month

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They have been very supportive. We have taken additional time with locations naming and they have worked through this process with us.

Vantagens

Ease of use, many options for workflows, great tutorials

Desvantagens

Would like more options for importing data. Also would like tertiary location category

Jonathan B. Especialidade: Hospitais e Saúde Número de funcionários:  51-200 funcionários Número de funcionários:  51-200 funcionários

27/11/2019

27/11/2019

Fonte da avaliação

Best overall usability

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Overall, this is the best CMMS we have used. I did sample the top 10 for a year before deciding and upKeep was the best because of easy of use in the field. This software saves time by reducing paperwork and admin tasks.

Vantagens

I sampled many different CMMS programs and upKeep was the only software that made the cut. This software is actually usable in the field.

Desvantagens

There are a few additional features I would like to see. I would like to be able to set exact permissions per user. the amount of administrative data available to Limited Technician renders some functionality not usable. Not everyone needs a list of all vendors and customers. There needs be a permissions checkbox to limit some access and functionality per user. Depending on how this software is used, it could cause an issue. would you want everyone in your company to have a list of our all your customers and vendors? for this reason. We avoid using some features and have not upgraded to the business package.

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Resposta: UpKeep Technologies 14/04/2020

Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team track work orders!

Our team is always making improvements and adding new features to the application based on customer feedback. Feel free to visit our support page if you ever have any questions:

https://www.onupkeep.com/customersupport/

Thanks again!