Sobre o storm

storm CONTACT is a cloud-based multi-channel CCaaS (Contact Center as a Service) solution that is suitable for businesses of all sizes. It provides outbound and inbound interactions, including iACD (Intelligent Automated Contact Distribution) and connects people with devices for solving their inquiries. storm CONTACT includes multiple interfaces, integrations and applications that provide users with the ability to choose how, when and where they want to interact. The iACD logic of CONTACT uses universal queue management for processing outbound and inbound inquiries in a single combined queue. This logic is also combined with storm’s MIM (Mediated Interaction Matching) technology, presence-based contact routing and multi-channel analytics. This helps match a contact with an automated source of information or a suitable live agent based on several factors, such as skills, personality and waiting time. storm CONTACT integrates with a range of applications, databases and systems including Salesforce, Zendesk and SQL Server. Support is offered via phone, chat and email.
storm Software - 1
storm Software - 2
storm Software - 3
storm Software - 4
storm Software - 5
storm Software - 1 - miniatura
storm Software - 2 - miniatura
storm Software - 3 - miniatura
storm Software - 4 - miniatura
storm Software - 5 - miniatura

Preço do storm

Versão gratuita:
Versão de teste gratuita:

Alternativas para ostorm

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal,...
Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features...
LiveAgent is an online live chat platform for e-commerce businesses at the small and midsize level. The platform offers...
Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously...
GoToConnect (formerly Jive) delivers a cloud-based unified communication solution to organizations of all sizes across...

Salesforce Service Cloud

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate...

Categorias relacionadas