Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions.
Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for urgency and can display relevant statistics or documents when performing searches. Users can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM.
Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.
Felipe S. Especialidade: Artigos de luxo e joias Número de funcionários: 2-10 funcionários
Oferecem um email de forma gratuita com excelentes recursos, já utilizo a mais de 2 anos...
Até o momento não tive nenhum problema com a ferramenta...
Craig M. Especialidade: Software Número de funcionários: 2-10 funcionários
Zoho One provides a complete operating system for business. Where I have noted cons in this review I would note that Zoho One bringing everything together cohesively is far better at saving time than any frustrations it may cause.
One system that provides extensive capabilities. Zoho CRM plugs into the more than 50 other Zoho Apps with a single Zoho One license. Instant integration (as instant as it possibly can be).
No more cobbling together system after system. I have all of the following in use from Zoho: CRM, spreadsheets, documents, file storage, security, marketing, social media, HR Management, accounting package, email, surveys, signatures, project management, notes, appointment management, presentations, webinars, online meetings, web hosting and design, online chat for web site, mobile expense capture, business analytics. I have used much more, that's just what I use on a day to day basis. These are the applications of business today. Nothing much out of the ordinary but if you are using anything else other than Zoho, you probably have a patchwork of applications to navigate.
Bleeding edge software development comes at a cost. Zoho brings out releases fast and often so sometimes there are annoying things that happen. This does not consume a large portion of my time but if you need consistency and 100% predictability then Zoho is probably not for you. If you are okay with 99% predictability Zoho is a good option.
An example is the design of the Contact view in Zoho being changed recently without notice. If you are like me then you go with it. Some people who need things to be the same day in and day out can be rattled or frustrated by something like this.
Cindy M. Especialidade: Contabilidade Número de funcionários: 2-10 funcionários
I've helped clients install software that allows us to work remotely. I also have anytime remote access to some computers. I can transfer files and even reboot the computer from my side.
I was looking for an alternative to TeamViewer. I don't need remote access to a client's computer very often so I don't want to spend a fortune for the service. Zoho had a reasonable fee for remote access and it was easy to set up and use on both sides.
Recently I've needed to help non technical people install and use Zoom on devices (phones, tablets, and computers) I found I can log in anywhere! I love that.
It can be slow. Most of the time it isn't an issue. If I am logged into another computer trying to work on their QuickBooks file it can test my patience... lag time and trying to read what's on the screen of the other computer.
David M. Especialidade: Serviços e tecnologia da informação Número de funcionários: 51-200 funcionários
We receive more than 10 tickets per day from our users, regarding support IT requests, Zoho desk has been the solution in order to have just junt software to manage all that requirements in just one place and avoid to lose that urgent requeriments in the email inbox.
customizable, stability, easy to use day by day
At the beggining is complicated to understand how to set up, specially if this is the first time you use a ticketing software.
Avaliador Verificado Especialidade: Petróleo e energia Número de funcionários: 13-50 funcionários
Product is somewhat OK if you're starting with the CRM but they are slow in adapting to new technologies. They are still learning and is a good tool if you're a nut bolt retailer.
Their support team is a bunch of absolute pathetic people. Clueless nincompoops who have no training, empathy or understanding of how customer support works!
When you call ANY support line for any cloud service, they first tell you their name, ask yours, and request details on the issue and provide you with a case reference.
NOT WITH ZOHOCRM SUPPORT CLOWNS.
They talk to you on the phone and DO NOT PROVIDE a support ticket number. Even if you ask them they fail to provide a support request number. Next, if you call them about the same issue, the same nincompoop would ask you for a ticket number which he previously didn't provide!!!
As a result, you waste time, explaining them again and again repeating the same thing to a useless clown who couldn't care less about the customer's issue and has absolutely no empathy. Their work ethic and attitude are probably worse than those working in the oldest profession.
Here’s what their support reps should have done, but they NEVER do all this. All of this is Customer Support 101:
a. Announce their name! When you ask the customer their user ID and name, why can’t you introduce yourselves too?? By default? What’s there to hide?? Why wait for the customer to ask? Even a domestic call center in India does this!
b. Take a call back number to call back in case the call gets disconnected!
c. If you can’t call back drop a 1 line email with the case reference number so at least the customer has a chance to pick up from where he left off!
WHAT A BUNCH OF LOSERS.
A rather crude bunch with absolute zero respect for paying customers. They fail to realize that they're employed because of paying customers!
I have posted an audio recording of their unprofessional attitude on a support call, on YouTube. Just look for it and have a listen yourself, so you know what can be expected.
ZOHO MANAGEMENT - Get your support clowns to signup for free trials of other cloud bases SAAS products and raise support requests so they can experience and may learn how to provide customer support!!