GoFrugal

Vantagens

The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.

Desvantagens

No cons so far. However I have to populate this field.

Vantagens

This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.

Desvantagens

It becomes very slow if the system is idle for a long time.

Vantagens

Easy Updation and Operations of this software is one of the best.

Desvantagens

Very Few but as per staff support each and every problem seems to be minimalist.

Vantagens

There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.

Desvantagens

We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution.

We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution.

1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated.
(All expense services stopped and we are almost running to a week since i raised the issue)
2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the
normal user account.

In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period.

We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.

Vantagens

Easy to use and good overall features, satisfying our large format Pharmacy Chain use.

Desvantagens

When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time.
Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.