Dynamics 365

Microsoft Dynamics is a customer relationship management solution designed to serve businesses of all sizes. The solution is used across various industry verticals such as government, financial services, manufacturing, healthcare, retail, professional services and education. Dynamics CRM offers following core functions - sales force automation, marketing planning and automation, social listening and engagement, customer service (including robust call center and field services solutions) and analytics. The solution works seamlessly with Office365, SharePoint, Yammer, Skype, Cortana Analytics, PowerBI, MS Azure. Dynamics CRM provides a native Microsoft Outlook client, browser-based and mobile access, role-tailored design and advanced user personalization. Inline business intelligence is available via pre-packaged, real-time, and drillable dashboards, with the flexibility to create custom ones as well. Dynamics CRM utilizes Windows Workflow Foundation to provide a robust engine for business process automation. Users can implement simple and complex process automation and also leverage machine learning for proactive, actionable insights. Dynamics is offered both in the cloud and on-premise and is built on the .NET framework. Users can also access the solution on their iPhone, Android or Windows mobile devices.