Sobre o Freshdesk












Preço do Freshdesk
Freshdesk possui uma versão gratuita e oferece versão de teste grátis. Versão paga do Freshdesk a partir de US$ 18,00/mês.
Alternativas para oFreshdesk
Avaliações do Freshdesk
Nota do recurso
- Setor: Bens de consumo
- Porte da empresa: 1.001-5.000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Freshdesk
Controlo todos os chamados que a equipe responde por lá
Vantagens
Aplicativo muito leve e útil para o controle e monitoramento de atendimentos de chamados, aplicativo bem completo
Desvantagens
Versão em português seria bem legal, sem contas o fato que de vez em quando as notificações não funcionam.

- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51-200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
All-in-one solution and gradually extendible
Vantagens
The analytics are very insightful, it solves for us support management/knowledge base management/customer success (a CRM software provider with 12k clients)
The knowledge base management in 6 different languages is very user friendly and easy to manage.
We were able to gradually extend the functionality, first developed ourselves to integrate with our backend. Then integrated Chat management/integrated JIRA/ review management (we are still able to extend with chat bot and forums if we want).
Desvantagens
Maybe the search functionality could be extended, the filters on top of search terms are quite limited.
- Setor: Hotelaria
- Porte da empresa: 2-10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Great product, bad customer support
It's quite expensive for small teams which needs advanced features, but in comparison with alternatives, the price is OK. We use it for more than 2 years and it made our work easier.
Vantagens
Freshdesk offers a broad list of features you can use in your day-to-day work and is really powerfull tool for your customer service team.
Desvantagens
Definitely the Customer support of the product. Sometimes it works OK, but sometimes you really wait more than you should to get help with easy to solve problems.
Razões para escolher o Freshdesk
Podio is not really made for customer support teams. We wanted some professional, easy-to-use tool.Software anterior
PodioRazões para mudar para o Freshdesk
Price, features, contact center- Setor: Serviços financeiros
- Porte da empresa: 2-10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Keep track of prios and tasks using freshdesk
Vantagens
The software is easy to use and a great way to keep track of internal team priorities and tasks.
Desvantagens
The search feature left a lot to be desired.

- Setor: Internet
- Porte da empresa: 1.001-5.000 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Excellent customer support ticket system
Our team were able to automate and monitor a number of our process workflows thanks to Freshdesk's help. In addition, it is a better choice than emailing support questions and concerns. Freshdesk allows our clients to see their ticket status and ticket history, as well as submit their comments and rating, which simplifies the process of providing excellent customer service.
Vantagens
Freshdesk has a wide range of essential services, including live chat, email, phone, and social media support channels. The software is cloud-based and easy to use, with clever automation capabilities that guarantee things are done easily and quickly, resulting in more efficient corporate operations and a better customer experience.
Desvantagens
Upgrades to Freshdesk's reporting feature are, in my opinion, overly pricey for individual agents and users. There is a good thing about Freshdesk's free trial plan since it allows us to test out their vast variety of services before making a decision on whether or not to upgrade our business.
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