Freshdesk

Vantagens

Aplicativo muito leve e útil para o controle e monitoramento de atendimentos de chamados, aplicativo bem completo

Desvantagens

Versão em português seria bem legal, sem contas o fato que de vez em quando as notificações não funcionam.

Vantagens

The analytics are very insightful, it solves for us support management/knowledge base management/customer success (a CRM software provider with 12k clients)
The knowledge base management in 6 different languages is very user friendly and easy to manage.
We were able to gradually extend the functionality, first developed ourselves to integrate with our backend. Then integrated Chat management/integrated JIRA/ review management (we are still able to extend with chat bot and forums if we want).

Desvantagens

Maybe the search functionality could be extended, the filters on top of search terms are quite limited.

Vantagens

Freshdesk offers a broad list of features you can use in your day-to-day work and is really powerfull tool for your customer service team.

Desvantagens

Definitely the Customer support of the product. Sometimes it works OK, but sometimes you really wait more than you should to get help with easy to solve problems.

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Vantagens

The software is easy to use and a great way to keep track of internal team priorities and tasks.

Desvantagens

The search feature left a lot to be desired.

Vantagens

Freshdesk has a wide range of essential services, including live chat, email, phone, and social media support channels. The software is cloud-based and easy to use, with clever automation capabilities that guarantee things are done easily and quickly, resulting in more efficient corporate operations and a better customer experience.

Desvantagens

Upgrades to Freshdesk's reporting feature are, in my opinion, overly pricey for individual agents and users. There is a good thing about Freshdesk's free trial plan since it allows us to test out their vast variety of services before making a decision on whether or not to upgrade our business.