Sobre o Verizon Connect

Verizon Connect Reveal is a cloud-based electronic logging device (ELD) and fleet management platform that provides GPS fleet tracking to help businesses gain a 360 overview of all fleet management operations. High-resolution maps with smart clustering helps businesses manage fuel costs, provide accurate ETAs, keep tabs on equipment with asset tracking, and oversee a mobile workforce with vehicle tracking. Verizon Connect Reveal includes GPS tracking, high-resolution maps, fuel consumption management, asset tracking, customizable dashboards, performance analytics, and more. With integrated fleet tracking, fleet operators can view all drivers on a map and automatically detect driving behavior such as harsh braking, quick starts, hard morning, and additional vehicle misuse. Verizon Connect Reveal platform sends real-time push alerts to notify dispatchers and supervisors of dangerous driver behavior. As an ELD solution, Verizon Connect Reveal provides mobile capabilities via an iOS and Android app for drivers to track performance and productivity through any smartphone. Once drivers log in, drivers can view nearby company vehicles and receive assignments. Any driver is able to view scheduled stops and an electronic log to see how they compare with other drivers using metrics such as the number of stops, idling, and speeding. Verizon ELD mobile app provides turn-by-turn navigation through Google maps integration.Verizon Connect Reveal provides 24/7 app support, installation assistance, and ELD compliance with FMCSA.
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Verizon Connect - Vídeo
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Preço do Verizon Connect

Verizon Connect não possui uma versão gratuita. Versão paga do Verizon Connect a partir de US$ 45,00/mês.

Preço inicial:
US$ 45,00/mês
Versão gratuita:
Não
Versão de teste gratuita:
N/D

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Avaliações do Verizon Connect

Nota do recurso

Relação qualidade/preço
3
Funcionalidade
3
Praticidade
3,5
Suporte ao cliente
3
5 avaliações do 691 Ver todas as avaliações
Cindy B.
  • Setor: Telecomunicações
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente em Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
5
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 21/05/2018

It's one of the best purchases our company ever made.

We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.

Vantagens

We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.

Desvantagens

It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.

Heather M.
  • Setor: Construção
  • Porte da empresa: 51-200 funcionários
  • Usado Semanal em 6 a 12 meses
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
5
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 24/09/2020

amazing!

It has been very good, overall it was easy to use and have not had a problem with the service so far.

Vantagens

Extremely easy to use, Granular functionality for alerts personalizable dashboards, Great monitoring features.

Desvantagens

Long contract periods, this service is actually quite expensive. I wish there was some type of price break, Must install system yourself.

Daryl D.
  • Setor: Materiais de construção
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente em Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
1
Recursos
4
Praticidade
4
Suporte ao cliente
1

4
Avaliado em 19/05/2021

Worst Support I've encountered

I have been trying for 45 days to get electronics installed in two new trucks. After the install fell through, I have asked my CSM to call me (over a month ago) and my CSM's supervisor to call me or email me almost two weeks ago. I have just now made a call to have someone at corporate call me within 24 hours to get this resolved.

I WOULD NOT RECOMMEND THIS COMPANY.

Vantagens

Being able to track our trucks is invaluable to us. We deliver A LOT of goods. Building supplies and other items. We need to know where our trucks are to provide the kind of service our customers expect.

Desvantagens

The product is pricy. When it works, it works well and is worth the dollars spent. When the company refuses to contact you for over a month regarding an issue that REQUIRES fixing immediately, it is not worth anything.

Caity M.
  • Setor: Construção
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente em 1 a 5 meses
  • Fonte da avaliação
Relação qualidade/preço
2
Recursos
4
Praticidade
4
Suporte ao cliente
1

3
Avaliado em 10/01/2020

Customer Service Nonexistent

Overall it has been very frustrating to work with VerizonConnect. They seem to have no urgency when it comes to fixing issues and complaints/concerns from their customers. They tend to not respond to emails and do not value communication with the customer. It has become very obvious that they do not communicate internally between their various departments. It feels as if each of their departments are completely separate companies that don't get on the same page with one another. Maybe this review will finally get someone to respond to our emails. It has been over a month of us not being able to pay our initial invoice because they have not gotten us the proper documentation we need in order to pay. Out billing department consistently has tried to reach out to them to get this information and to connect with they billing department but nobody has responded to any of the requests. I wouldn't be surprised if they now charge us a late fee even though we have been actively trying to pay.

Vantagens

The actual software seems to be working well with our fleet. My scheduling department has been testing this software out on a handful of our work trucks for the past few months and now want to install it for our entire fleet (30-40 or so trucks) so that would suggest that the software works, and is easy enough to use and worth the money.

Desvantagens

The customer service at VerizonConnect. I can go weeks waiting for an email back from their team. It has been confirmed with their various departments that they do not communicate with each other internally so each of the departments I have had to interact with has had no idea what was going on / what issues were caused by their fellow departments. For example, the sales team got our business and sent us our contract to sign. We signed and paid for the services and sent it back. Over a month goes by of not hearing from them. I sent multiple requests for an update on the process and had no luck hearing back from anyone. Once they finally responded they gave me the contact information for some representative we had never heard of. I immediately reached out and a week goes by and I never heard back. Skip to another MONTH later and the product is finally installed. Apparently, their sales rep stopped being concerned with our contract and his response to our frustration with how long this all took and our disappointment in the lack of communication was to put blame on a different department and say it was all out of his control. Their customer service team / sales team said that this is something that "doesn't happen" (i.e. the lack of responding, the long wait time, the confusion between their departments) but similar situations have happened TWO MORE TIMES since then.

Dan C.
  • Setor: Construção
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente em 1 a 5 meses
  • Fonte da avaliação
Relação qualidade/preço
1
Recursos
5
Praticidade
5
Suporte ao cliente
1

4
Avaliado em 03/06/2021

Truthfully the worst customer service received in 20+ years of partnering with various...

If the notes above do not yet paint a good picture for you, and you are still considering signing a contract for this product, I suggest that you plan to throw away the monthly fee for 1 unit out of every 20 that you need. It won't ever work, nor will it be replaced by this team of leaderless lackwits, so make sure to order 21.

Vantagens

The ease of use and robust features of this relatively low cost option are really great. Easy, fast, intuitive, user friendly- it checks almost every box. But the utter void of customer service blows it.

Desvantagens

The utter void of customer service. We certainly know better rationally, but it actually seems as if customer service is deliberately messing with us. It is difficult to imagine an explanation for the laughably circuitous experiences we have had in the many, many times we have simply tried to get a single non functioning unit replaced since February 2021. Not several single units, but literally the exact unit that failed to work right out of the box.

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