Sobre o ShopKeep

ShopKeep By Lightspeed is an iPad and Android POS system for retail businesses, restaurants, bars, franchises and quick-serve businesses. The POS software offers a touch screen interface, when used on an iPad or Android tablet device, which allows users to add and remove orders from wish lists. Users can also scan barcodes using barcode scanner hardware in order to add items to the shopping cart and facilitate inventory management. Other inventory management and inventory tracking tools within the POS software include SKU management, re-order management, and the ability to add a new inventory item manually. ShopKeep By Lightspeed offers a built-in register to keep track of checks and payments. Users can maintain multiple payment registers and split, merge or transfer payments between different accounts. Businesses can accept all payment types including cash, credit card, gift cards, and more using the point of sale system and payment processing can be carried out online or offline. Other POS features include cash drawer management, pricing at the time of purchase, and connection with POS hardware such as a receipt printer or card reader. ShopKeep By Lightspeed also offers employee management tools including the ability to track employee working hours, calculate payroll and clock in and out. ShopKeep integrates with multiple marketing tools and lets users create reports and analyze business data to find trends.
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Preço do ShopKeep

ShopKeep não possui uma versão gratuita.

Versão gratuita:
Não
Versão de teste gratuita:
N/D

Avaliações do ShopKeep

Nota do recurso

Relação qualidade/preço
4
Funcionalidade
4
Praticidade
4,5
Suporte ao cliente
4
5 avaliações do 590 Ver todas as avaliações
Adam G.
  • Setor: Varejistas
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente em Mais de um ano
  • Fonte da avaliação
Relação qualidade/preço
2
Recursos
2
Praticidade
3
Suporte ao cliente
1

3
Avaliado em 28/07/2017

It seems they have gone downhill.....

If someone asks for a call don't email. I have lots of questions and need someone knowledgeable for a few minutes to answer them all. Email is inefficient when one of your "answers" leads to more questions and you can't get responses slowly. I would love one person to take ownership of issues and be in easily reachable until the issue is resolved. I don't like having to talk to a new person every time.

Vantagens

The system is fairly easy to use and my new employees are able to learn it quickly. The bird's eye view is very helpful in knowing how we are doing day to day. I really like the comparisons to the same day last year and last month to see we grow month after month. I like the free MailChimp integration, They recently made a lot of updates that have made the system better and returns smoother.

Desvantagens

It seems they are slow to implement updates, they didn't have an android phone app until recently and you can't see tons of info on it. I wish you could pull up past inventory values for specific days or time periods. The EMV capability on our card reader took well over a year to go active. The battery on the ICMP card reader dies in about 30 minutes of being unplugged not even used. You can't edit saved checks and can't do exchanges. They have a newer integration with BigCommerce that I was excited about because we already have a BC store and have to manually sync the inventory between the two. The problem is the integration isn't working with our store and they don't seem to know why. They have escalated the issue and supposedly the Q&A team is working on it but it's been over a month with no progress and it takes days for them to respond to requests for updates. They recently increased the price which is a large percentage increase. I've called service several times and asked for a manager to talk to and no one is ever available. I was told I'd get called back and one time a "lead" emailed me back and never responded to my follow-up email when I asked for a call. I then called again and asked for a manager and was told someone would call me back in 24 hours and no one ever did. I am now actively looking at other systems to replace Shopkeep because they don't call me back. I even tried to look for a regular non "800" number to call and attempt to call and speak to a supervisor but one doesn't seem to exist. I thought the customer service was good in the past but recently it has been horrible.

Resposta de Catherine

Hi Adam,

Thank you for your feedback. We've been actively trying to get in touch with you hoping that we can address some of your concerns. We will continue to reach out to you but please don't hesitate to contact us directly by responding to the most recent email you received from us.

Thank you,
The ShopKeep Team

Respondido em 03/08/2017
Theresa C.
  • Setor: Varejistas
  • Fonte da avaliação
Relação qualidade/preço
0
Recursos
3,5
Praticidade
3,5
Suporte ao cliente
1

2,5
Avaliado em 02/12/2015

A Necessary Evil

Vantagens

I don't know that there are a lot of vendors out there offering this particular type of product. I do know that ShopKeep touts its service as being geared towards smaller businesses thus an economical pricing structure and the subscription price started at a reasonable fee.

Desvantagens

I'll try to summarize my complaints. ShopKeep's web based program drops credit card sales on too often, thus causing my credit card deposit to be different then what it should be. This causes the difficult chore of researching to verify credit card deposits. For the most part, e-mail support is worthless and the techs often seem confused or unknowledgeable. Phone support can be better, part of which is because I usually demand to speak to someone that knows a bit about the problem. It extremely annoyed me that ShopKeep spent the time, money, and resources rewriting and redesigning the website before they took the time to improve their software. The new website design still has glitches in it or does not work well in all browsers. One of my biggest pet peeves is that ShopKeep sends out a survey on customer satisfaction even before there is a response from customer support. I don't do surveys because I haven't received any support or the support offered isn't adequate.

Daneya W.
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 51-200 funcionários
  • Usado Outro em Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
4
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 02/07/2019

ShopKeep is GREAT!

Vantagens

Really easy to use. Immediate access on-line help/training videos. On-line chat help. Customization of the register pad.

Desvantagens

The change in the software package changed so that I basically had to buy an additional package to be able to do what I have done for 2 years. ShopKeep should've covered this additional cost for us.
A detailed report for a specific item in not available. If you want to detailed information, you have to run a sales report for each day. The Receipt/Ticket Printer disconnects a few times a week & I'm not sure if it's a hardware problem or an internet problem. The entire office is hooked up to the same wifi & the computers don't lose connection.

Nancy C.
  • Setor: Artigos de luxo e joias
  • Fonte da avaliação
Relação qualidade/preço
2,5
Recursos
1,5
Praticidade
3,5
Suporte ao cliente
3,5

2,5
Avaliado em 06/09/2016

So so POS system

Vantagens

Fairly easy to use. Quick response from support but you often get the same canned response, thanks for your input we'll send it on to our dev team.

Desvantagens

There is no way to capture vendor info. Reports don't always show accurate info. There is no way on the iPad screen to see how many items are left in inventory so sales people can't see that. When you add inventory it can't calculate the new cost, and prices change a lot so you have to manually do the calculations. You can't see when you purchased an item so you don't know how long it's been your inventory. You better be good with Excel, a lot of reports are only useful if you export them to Excel. And a lot of reports can't be exported making them useless.

Christine S.
  • Setor: Restaurantes
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente em 1 a 5 meses
  • Fonte da avaliação
Relação qualidade/preço
1
Recursos
1
Praticidade
5
Suporte ao cliente
1

3
Avaliado em 24/11/2016

Very limited functionality

It literally can only do simple sales, don't bother asking for fancy things like adding gratuity suggestions on a printed receipt, or adding multiple buttons of the same item on different tabs, or having prices automatically changed from lunch to dinner, or being able to edit a tip on a cc if you've made a mistake. Literally can't do anything else.

Vantagens

The office app.

Desvantagens

Limited functionality

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