Sobre o PhoneBurner

PhoneBurner is an outbound call center solution that allows users to log in from their computer and make calls from the connected phone, using imported or admin-provided lead lists. The system offers functionalities that include power dialing, lead management, email follow-up, performance management and analytics. The PhoneBurner system is TCPA/FCC compliant. Users can maintain detailed contact records in the built-in CRM, or integrate with Salesforce and other leading CRM applications available. Other features include voicemail drop, one-touch emails, email tracking, custom dispositions, call recording, call transfer, local ID tracking, and LeadStream intelligent lead distribution system. PhoneBurner scales to any size team managed from one central admin portal. Analytics and reporting features offer real-time visibility into ongoing activities and calling performance. The platform is cloud-based and requires no installations, setup fees, or contracts. The solution is available on a monthly subscription basis and provides customer support via phone and email.
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Preço do PhoneBurner

PhoneBurner não possui uma versão gratuita, mas oferece versão de teste grátis. Versão paga do PhoneBurner a partir de US$ 149,00/mês.

Starting Price:
US$ 149,00/mês
Pricing Details:
Free Trial - no credit card required. Get unlimited dialing from $149/month. Volume discounts are available for multi-user accounts, along with an exclusive set of features built for sales teams.
Versão gratuita:
Não
Versão de teste gratuita:
Sim

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Avaliações do PhoneBurner

Nota do recurso

Relação qualidade/preço
4,5
Funcionalidade
4,5
Praticidade
5
Suporte ao cliente
5
5 avaliações do 148 Ver todas as avaliações
Mike M.
  • Industry: Software
  • Company size: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
5
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 15/02/2019

PhoneBurner An Amazing Product For Business

The voicemail drop feature is unparalleled for time saving. One click and you're done and on to the next call. We are able to go through our calling list quickly and easily. Time saved on calling is essential with a small business like ours where we are handling more than one task with clients. Each call stays registered, follow up calling is done with ease. Customer Service was friendly and easy to work with. Highly recommended.

Vantagens

PhoneBurner makes calling and record keeping easy. We were able to see increase in productivity immediately. You can go from one call to the next immediately or there is the option to pause between calls to make notes.

Desvantagens

We haven't found anything we didn't like with PhoneBurner, there are constant improvements to the platform.

Alexandre M.
  • Industry: Publicidade e marketing
  • Company size: 2-10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
4
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 06/11/2019

Best customer service of all 7 call software I used. Outstanding.

You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.

Vantagens

I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).

Desvantagens

I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.

Alternativas consideradas

Five9

Razões para escolher o PhoneBurner

Been burried 20 hours a weeks trying to fix countless problemes for 6 weeks until they just gave up and refunded me. (I do give them credit for that). I also tried 6 others softwares. Before that I also used : Fenero : Sell you a so-called pay-per-use, very cheap but they create problems to sell you a service plan. During a call I was tapping 1 for sales or 2 for customer support it would input the wrong number. I faced fenero with the issue they just answered a list of payiong plans. I gave them a bad review, and they justerased my company of their system, without warning during the middle of a working day. Worst experience of all softwares i used. Outright fraud. Vocalcom : Sell you a training day at 1500$ a day. Take a full time IT guy to manage. They give minimal service. If you ask too many questions they will just book you for another day of training at 1500$ 3Clogic : There was a major incompatibility with french operating systems and they systems. I advised them before buying. They were supposed to tell me, they didnt. After 4 month of losing up to 6 hours of production everyday, on lvl 4 tech guy finally figured it out and told it to me. They cancelled the invoice I owned them but I sinked like 10 000$ of lost production. Aavaz : Was not so bad, but many issues too. Averages customers service but they tryied very hard to get me happy I do give them credit for that.

Software anterior

Five9

Razões para mudar para o PhoneBurner

I tryied and considered EVERY single relevant solution.

Resposta de PhoneBurner

Thanks so much Alexandre! We appreciate your business and look forward to continuing to support you and your team :)

Respondido em 08/11/2019
Ida S.
  • Industry: Gestão da educação
  • Company size: 201-500 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
4
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 06/01/2022

Great for making my job easier!

Overall, it has been a huge improvement and helped us reach more students

Vantagens

The features are easy to access, and the processes easy to learn. It's easy to go back if you have made a mistake and within the call, the features are also easy to access. Importing contacts is simple and listening to recordings is very easy compared to other software we have used to do so

Desvantagens

Sometimes the dialer screen can be a bit overwhelming and we have experienced unexplained glitches while dialing

Luis S.
  • Industry: Transporte rodoviário e ferroviário
  • Company size: 51-200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação
Relação qualidade/preço
4
Recursos
3
Praticidade
4
Suporte ao cliente
3

3
Avaliado em 20/03/2019

Easy to Use

As a overall, it is a good experience and make my job easy when I need to call a lot of phone numbers.

Vantagens

Easy to use, tech friendly, it's easy to find the feature, easy upload leads list and to keep a record.

Desvantagens

Sometimes it becomes slow and freezes. Sometimes when using the pause it does not work and dial the phone number and when you click pause again, the call is cut off and goes on to the next one. I do not like that you can not return on the call without having to close the dialing window.

Xavier P.
  • Industry: Serviços financeiros
  • Company size: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação
Relação qualidade/preço
5
Recursos
5
Praticidade
5
Suporte ao cliente
5

5
Avaliado em 30/12/2021

Phome burner is a game changer

My business skyrocket once i change to phone burner its the new way to call ppl

Vantagens

I love how it send emails and voicemail with in one click

Desvantagens

There is nothing i can say that i like the least about phone buerner, it does it job. sometimes the calls drop from fax or internet noise but thats about it.

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