Goldmine Premium CRM is a comprehensive customer relationship management software that is used by organizations of all sizes to manage the sales pipeline, marketing programs and deliver customer support.
Goldmine Premium Edition has a database system that is available at several tiered levels, each developed to fit organization based on size and usage. The Enterprise edition provides sales, marketing and customer support tools built on the .NET framework. Email integration allows you to track interactions with prospects directly from your email with no data input.
Goldmine Premium Edition offers sales automation, help desk, call center and CTI applications on a stand-alone basis. Businesses with more demanding software requirements can also supplement the system with marketing automation, customer service, web self-service, channel management, knowledge management and analytics.
Amy G. Especialidade: Software Número de funcionários: 13-50 funcionários
Goldmine has a wealth of information on all my transactions with the customer. I can use the history notes to remind me of the last conversation I had, because I talk to so many people I don't recall each and every conversation. I would not be able to function without this software.
It would be nice if there were more searchable fields in the tabs sections.
Stephen G. Especialidade: E-Learning Número de funcionários: 2-10 funcionários
After 18 years it goes without saying that the overall experience has been better than just good! In this day age the sure volume of competing products makes it attractive to change but if you value quality and service above attractive discount deals etc. then it just makes sense to stay with Goldmine
I first used Goldmine nearly 18 years ago and often products with that level of longevity cease to remain relevant and at the cutting edge of their industry! Not the case with Goldmine, they have made the product better with age!
I used to have an issue when it came to support but in the last few years this has greatly improve d
Goldmine keeps our lead and customer database organized and accessible, almost 24/7/365 for close to 15 years. We're still running on Standard 6.7 server/client and cannot find a decent alternative to match it's capabilities. I like their licensing model, as there are no recurring monthlies, like SalesForce, and other cloud based CRM's. We have few issues with the email client. The WebImport is almost rock solid, once set up. Our initial database customization still models our business perfectly, with relatively few field additions. Understand that in 2001, there was nothing close in function or price. It is robust, and we have used around 25% of it's capabilities. It is wonderful software.
As others have said, their licensing, upgrading, and company support leave much to be desired. We run a 5 license office, that current only has two active seats. Any upgrades require purchasing a 5 seater, plus 5-seat annual maintenance plan. There are issues with synch, and with more modern web access, that are solvable at a relatively high add-on price. There is a significant learning curve (though once learned, it's a breeze) especially for administrators. Setting up user-defined fields and custom user screens is tedious, and takes much more than basic understanding of systems and data. Maintenance fees are excessive. Read the other comments.
I've looked at the alternatives. If you can find either a cloud or system based CRM that works for you "out of the box", whether it's GM or another package, double check them, makes sure it will function for you day to day, and compare initial and long term costs. If you need a CRM, and your business or office thrives, you will continue to use it for years and years. Add in the extended monthly, vs. software update costs. Make sure there are no hidden locks on your data, that would prevent you from accessing it. Make sure you can interface it in some fashion with your web sites, so you can automatically get leads into the system. Evaluate the ability of the CRM to model your business processes. Evaluate the training time. Layout all the fields of data, and types of data you will need. Pre-design your screens. Check all documentation prior to adding any user-defined fields, and make sure, specially with GM, that you understand the rules, including the rules for any "indexed" fields. Layout any automation and triggers you want the system to provide for you. Make sure that any system has the data types you need, and that any field can be added with those types. I'm thinking here of Jon Ferrarra's Nimble. Ferrarra started Goldmine and sold it. His Nimble is a decent cloud based, socially aware package... but he did not port the best of GM over. Things like the custom field types, and auto processes. You'll find different strokes for different folks out there. RedHorse is a licensed CRM. Salesforce, Sugar, Zoho, and others are "per seat - per month". Some have free and low cost trials. Your CRM is the structural backbone of your enterprise. Check them out. We still use a GM 6.7 Standard. Can't find a better solution at a decent price.
William L. Especialidade: Software Número de funcionários: 13-50 funcionários
We've used GoldMine for many years and it works well for our needs. We don't have the requirements to adopt one of the better known solutions.
Our team of 10 people, working from multiple offices, has real-time access to all interactions with customers, partners, and prospects. We rarely encounter problems.
It is easy to inadvertently create multiple records for a single company and it can be hard to find the forgotten name of someone you contacted a month or two ago if you can't remember exactly how they or their company name is spelled.
Keenan T. Especialidade: Engenharia mecânica ou industrial Número de funcionários: 51-200 funcionários
Goldmine is a wonderful CRM that makes everything extremely simple and straightforward. You can store old customer information and manage it as well as deal with new incoming customer information. Being able to file information digitally and search for them later on in the future has been an amazing experience and I recommend it to any business owner.
There are a couple of downfalls that make goldmine a little bit of a hassle. The main problem with goldmine is that it can be slow at times.