Avaliador Verificado Número de funcionários: 51-200 funcionários
Interface is very intuitive. Easy to use and access to basic features is a great plus, user friendly even for non-tech users.
Tracking miles and showing statistics for users would be a nice feature. The usage of battery is very high on android and iOS devices. I have been using it on both platforms and the app is a battery eater
Resposta: ClickSoftware 22/03/2018
Thank you for your feedback on StreetSmart.
It is good to hear the solution is intuitive - even for non tech users and that everything runs so smoothly you never have to contact support!
We have forwarded your suggestopms to our product management team for review.
Thanks again for your review!
This really is a simple program to use in terms of setting up and customizing jobs and report. It's also a great tool for locating my techs while they are in the field and helping them manage their time while on a job site. It's also a great way to keep my service techs and our service calendar in sync ensuring a high level of customer service. Our customers love the reports and the information we provide.
The 2 most frustrating things with this software are the inability to make a customer inactive, and the lack of a place to make notes like gate codes. Currently, your only options are to delete a customer, which means you lose all of their history as well and for gate codes or special instructions, we have to either type them in at each service call (which is weekly) or note it somewhere in the address line 2 section.
Resposta: ClickSoftware 22/03/2018
Thank you for your feedback on StreetSmart. We are pleased to hear you find the solution helpful in maintaining a high level of customer service. We have also forwarded your comments to our product team for review.
Thank you again for your feedback.
Marcelo B. Especialidade: Serviços de Facilities Número de funcionários: 2-10 funcionários
The first project manager helping us was the worst, then we made a big deal about it and the second person was wonderful. She did the best she could with what she could offer. The support team are awful too. You will lose you cool everytime you need to call them.
IT has a lot important and hard features to get on one place. GPS and timestamp, geoface, forms, the ability to customize them is some ways.
There were more dislikes than likes, but I feel is lack in some simples features such as calendar functionalities. The interface is AWFUL and out of date. IT's not a simple program to use or learn and the interface is stuck in the 2000's.
Resposta: ClickSoftware 19/06/2019
Thank you for providing feedback on StreetSmart. We are glad to hear that the application has a lot of features you need in one place start stop report you have is accurate and easy to use. Because the application is rather robust, we do have periodic training for all our customers that can be found in your customer portal. I have forwarded the issues you have to our product team as well for your calendar functionality. We also encourage customers to submit requests through [email protected] as they would be able to see where the bugs/disconnect are with your calendar.
Marty R. Especialidade: Fabricação elétrica/eletrônica Número de funcionários: 1.001-5.000 funcionários
It's a great set up for tracking deliveries.
I like the easiness of tracking deliveries and it's map set up to watch where my driver is going. We use this daily and it helps us keep in touch with our customers, so we can make sure we deliver on time.
It needs easier search functions. We've had issues finding completed jobs. I've noticed on the job map view, it doesn't show deliveries, when I know we sent out deliveries that day to certain locations.
Resposta: ClickSoftware 02/04/2018
Thank you Marty for your feedback of our StreetSmart app and workforce solution.
We are happy to hear that StreetSmart continues to an effective way for you to track deliveries to meet your customer's expectations.
Your suggestion has been forwarded to Graybar's engagement manager and our product team for followup.
Thank you again!
Lets me keep track of my guys, Makes it so that the guys don't have to remember what they did on a job, or how long they worked on a job.
The timecard functions are wonderfull, and so is the gps, and notifications. It lets me know if my guys are speeding, have gone out of their boundaries, or any other alerts I would like it to alert me to.
Sometimes it gets glitchy. We have had several occasions where it has said someone is in a different place than I knew they were, because I was with them.
Resposta: ClickSoftware 19/03/2018
Thank you for your review! We are pleased to hear that the time card and GPS capabilities are helping your field operations be more informed and efficient.
If you experience any product issues, please contact our 24/7/365 customer support team for assistance at [email protected]