CallRail


Logotipo do CallRail

 

129 avaliações (4,5/5)
 
CallRail is a cloud-based marketing attribution and lead management platform that includes call tracking, lead center, conversation intelligence, and form tracking software. Small businesses need to make every dollar count. Call Tracking lets them know which ads, keywords, and campaigns make their phones ring. It unlocks access to call data, helping them spend smarter and get more from their marketing mix. Call Tracking also lets users record, score, and forward calls or build call flows to improve routing and response. Missed calls and messages often become lost opportunities. Lead Center helps small businesses manage and control all their leads. Not only is Lead Center a virtual phone, it collects calls, texts, form submissions, and (soon) chats into a single inbox so responses are one click away. Plus, the integrated Lead Center builds a detailed history of each contact’s interactions with a company. Conversation Intelligence lets businesses transcribe calls, and then uses artificial intelligence to reveal insights that might otherwise have been missed. It can be used to improve training, customer service, and marketing campaigns. In combination with call tracking, form tracking delivers deeper analytics and attribution. It connects online and offline marketing metrics to reveal bigger picture trends.
 

CallRail - Lead Center
 
  • CallRail - Lead Center
    Lead Center
  • CallRail - Conversation Intelligence
    Conversation Intelligence
  • CallRail - Visitor Timeline
    Visitor Timeline
  • CallRail - Form Attribution
    Form Attribution
  • CallRail - Call Log
    Call Log
Sistemas operacionais compatíveis:
Mac OS, Navegador web (independente o SO), Windows 10

129 avaliações do CallRail

 

Chris C. Número de funcionários:  11-50 funcionários Número de funcionários:  11-50 funcionários

16/03/2018

16/03/2018

Fonte da avaliação: Capterra

Easy to use and great data gained from all types of marketing campaigns.

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Vantagens

Several years ago, call tracking used to be done by hardcoding the tracking number into your website and that is not ideal for SEO. However, when I stumbled upon CallRail I fell in love with the ease of use, SEO-friendliness, and call data. The dynamic number insertion is so clutch! I currently have over 100 websites using CallRail and it is crucial to proving the value of my marketing efforts.

Desvantagens

The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad.

Emma K. Especialidade: Publicidade e marketing Número de funcionários:  11-50 funcionários Número de funcionários:  11-50 funcionários

11/03/2020

11/03/2020

Fonte da avaliação: Capterra

High Quality and Reliable Call Tracking Software

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CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other KPIs are housed. My team has also had very positive experiences with the customer service team.

Vantagens

The main reason we switched from another call tracking software is because of the fact that CallRail integrates directly with Google Analytics. I love that we are able to set up phone calls as a goal right in GA. This also then means it integrates directly with our GDS reporting software.

Desvantagens

I wish that you could choose the timeframe in which two calls from the same number is deemed a unique call or not. The 30 day timeframe is a long time and if a user calls on the 1st and then again on the 27th of a month, for example, it could be for two separate sales/conversions.

Lloyd C. Especialidade: Publicidade e marketing Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

28/11/2017

28/11/2017

Fonte da avaliação

Zero Customer Support

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I was on the pro plan and spent a very large amount of money a month use the service you would think the customer support would be better but it’s not the staff when you finally do get someone are rude condescending and sarcastic on the phone.

I took my 30 phone numbers in my business and clients to a different company I would not recommend using this company if you feel you ever will need any support they don’t care about you or your company.

Vantagens

It’s cheap. That’s about it. Get what you pay for. They track your phone calls they track your numbers the plug-ins are easy they change their navigation so I that’s not easy anymore

Desvantagens

Good luck getting any support. They literally don’t answer the phone, return calls and take days to reply to emails.

Ilysse R. Especialidade: Publicidade e marketing Número de funcionários:  11-50 funcionários Número de funcionários:  11-50 funcionários

10/11/2020

10/11/2020

Fonte da avaliação: Capterra

Perfect for Call Tracking

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Most of our clients who use CallRail are very happy with the results. Not only can they see how many calls are coming in and where they're coming from, but they can also record the calls.

Vantagens

Using CallRail allows our clients to be able to see where all of their website traffic is coming from that is resulting in phone calls and form submissions.

Desvantagens

CallRail can be rather expensive, but there are options to downgrade the account if you don't need every feature.

Avaliador Verificado Especialidade: Publicidade e marketing Número de funcionários:  11-50 funcionários Número de funcionários:  11-50 funcionários

05/05/2020

05/05/2020

Fonte da avaliação: Capterra

A must for proper attribution

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CallRail has been a lifesaver for proper attribution of phone calls, leads, and sales. We have used it on our own website and for many of our clients. This has allowed us to move from "I feel like the phones are ringing more" to "You received X number of leads and X number of sales from this channel this month." With this information, we've been able to improve our targeting and improve ROI.

Vantagens

With CallRail, it is incredibly easy to set up dynamic tracking numbers that will help you see exactly where your phone calls are coming from. This is essential for anyone who cares about attribution. The reporting capabilities are nice - easily integrates with Google Analytics, Google Ads, and Google Data Studio.

Desvantagens

I wish they would remove the minimum size of a number pool. We have some websites with very small traffic that don't need 4 phone numbers.