Elizabeth (liz) C. Especialidade: Serviços e tecnologia da informação Número de funcionários: 2-10 funcionários
It is a low cost alternative to others since you can purchase the license and choose to pay for the maintenance/ upgrades and support annually. You can own the license - you do not pay a monthly fee to use it.
It does everything we want to to at this time and they are building on its features after moving to a new technical platform that supports the development of new features.
1) I wish the option to set a daily backup were menu driven and did not require a person familiar with SQL. That would make it so much easier and efficient.
2) We are asked to perform upgrades and installations. Unfortunately, the instructions do not always work and the installation is complex. Wintac suggests that a network engineer perform them. FORTUNATELY, when I get stuck, I can call Customer Technical Support and they know almost before I ask, what needs to be done. To me this sounds like an opportunity to intake enhancements for future releases of the software, and I bet it is. The Davisware people seem to have brought things under control after a rough few months after the acquisition and transition to v2017 and v2018. Good work!
Douglas O. Especialidade: Serviços de Facilities Número de funcionários: 2-10 funcionários
Overall I have always been satisfied with Wintac & it’s support.
Accountants & there unwilling approach to Wintac is my mostly trying problem. They seem to only want simple booking as Quick Books does for them.
Most of the time I think it’s a good program & excellent for its cost. Here lately with the upgrades it is getting more complicated..
I used to call in for problems & they could solve almost anything from conflicts to programming.
Now will all the new upgrades they won’t help with certain setups with antivirus conflicts. I understand it takes longer when dealing with other programs. I was much happier when I could call & get my problems solved with there help.
It seems to me that in order for technical support to get more calls done per day they push off some technical problems. When Running a small company and wear many hats you don’t have time to learn all the procedures to make a program work on your computer. I miss having the attention given to fully making everything work with your computer. It is hard to understand and solve other computer problems when you don’t have the time.
Anthony S. Especialidade: Construção Número de funcionários: 2-10 funcionários
wintac was good until the competition went web based and wintac stayed behind. if wintac could be web based and have everything it already had and be a decent price i would probably go back to wintac.
Great desktop software it literally had everything you needed to run a business without the new fancy stuff. reporting was great, equipment tracking, dispatching, work orders, customer database, pop up windows
Did not keep up with the competition. mobile software is junk, cannot run a business via mobile with wintac. I had the wintac web portal and it was horrible. need a dedicated server and workstations for this to work. it is not web based.
Brittany V. Especialidade: Aparelhos médicos Número de funcionários: 11-50 funcionários
The idea behind this software is great. It has a spot for me to add all the information I need to. Technicians can dial in from their iPads out in the fields. Other than that... this software just raises my blood pressure. I can't write enough bad reviews about this software.
Everything. Mainly the speed! I mean if you have Wintac for at least a year and your company has a good amount of business, then FORGET about ever having a fast system that runs smoothly. Wintac's new update, oh boy... I could lose my mind. FORGET about doing a search of ANYTHING! The new upgrade no longer makes that mildly accessible any longer. Now it's TWICE as slow as it was before. And the moment you search for anything, it freezes. Wintac Support's response: This is the way it is, this is new software, it searches through the entire database, it's looking through all of your files, you have to narrow down the search to very small timeframes (I'm talking less than a month), you have to narrow it down to statuses.
Resposta: Intac International 01/03/2018
Thanks for your feedback, although we are very sorry to hear of your discontent. At Wintac, we value your opinion and make every effort to use it constructively to offer you a solution complete with the level of service you not only expect but deserve. Given your explanation, it sounds like there may be some disconnect with perhaps how you have your system setup. This can be easily remedied via our Support Team and we would greatly appreciate the opportunity to assist you, as we take very seriously any problems and concerns our customers are experiencing.
Also, as you are likely aware, Wintac was recently acquired by Davisware. That said, please understand that we are in the process of reinvesting value-added resources to our software to make it increasingly beneficial for your business. As always, thank you for your time and business. We look forward to serving you even better in the future.
Rick L. Especialidade: Construção Número de funcionários: 2-10 funcionários
The biggest benefit I saw right way is my profits kept going up month after month. The accounting part of this software is great.
The software was a complete all in one. Very easy to learn how to use. Invoicing in real time at the job site. Looking up past history of a customer at the job without need to call into the office.
No more needing to have Multiple programs.
Only being a windows base program. I would like to see it for Apple.