Cesar C. Especialidade: Gestão da educação Número de funcionários: 501-1.000 funcionários
The organization has optimized from the work per hour required in reality, as the development of data that allow you to optimize the preparation of the payroll and therefore the accounting and finance of the company. In addition to the Paycor applicant tracking system, the company has been able to optimize its recruitment and selection of qualified personnel.
The software is very useful because its integrated tools provide me with a virtual environment to manage from its graphical interface the assistance of the staff, as their time of stay in the premises, in addition the graphics tool allows me to generate basic inputs for the construction of the reports that the other instances of the organization require in terms of the need for personnel and the preparation of the payroll. It is very good because it is also compatible with several operating systems such as Mac OS, independent operating system, Windows 8.
The difficulty has been in reaching the precision levels of automating the tracking of employee hours based on their actual work hours in the company and although administrators can configure workflows and distribute permissions to several users according to the roles, his workstation is cumbersome at the system level to translate all those variations of the programming that the tool has with reality.
Danielle N. Especialidade: Construção Número de funcionários: 51-200 funcionários
I am very torn. I do like the system and feel like there are a lot of functions to take advantage of, however because the customer service is so poor I can not get help to utilize them to the full extent. Also I am disgusted by their billing department, I don't understand why I cannot get answers on what I am expected to pay for and why it changes each week.
I honestly want to look for something different, but I feel stuck since we just went through the transfer last year. I have 150 employees and I don't want to put them through another change so quickly. I would change if I could and I would not recommend this to anyone.
This is my last hope to try to get someone's attention, 4 months ago I expressed all my frustration with the sales people and was hopeful for some change, but nothing has changed.
I really like the payroll function of the software, it is very easy to set up and run payroll. Also the user side of things is very simple and available in Spanish.
Billing is inconsistent and uninformative, you ask questions and cannot get a direct or clear answer, I think it is very fair to be asking what I am paying for. Which then leads to the other worst function for this company which is customer service, I have been working on a billing question about delivery fees for over a month now, I have now had to ask 3 different people which include the sales people that sold me on Paycor.
I have been working on getting a user simple access to review our time cards and it is taking 3 weeks now. I called the support team, they told me it was fixed (it was not). I then created a case number by reaching out to through their support email, a week later I had to follow up with another phone call and they told me they had not even started working on this, so I had to sit on the phone for an hour while they worked on it.
Resposta: Paycor 17/07/2020
Thank you for taking the time to share your feedback! It is great to hear that you are enjoying your Paycor experience. Have a great day!
Sara V. Especialidade: Consultório médico
In general, I am very happy with this product as the person putting together the schedules!
It is easy to see when requests are put in, and it is nice that our nurses can easily pick up shifts and we do not have to deal as much with filling in open shifts.
It is very helpful that we cannot double book an employee - I'm sure that has saved me countless times.
I have had a good experience with Nimble for the most part.
Occasionally when our employees look at the month view of their schedule, the program switches days and patient accounts. This is the biggest flaw we have encountered.
It is also sometimes a pain to enter shift times, though that is becoming less of a hassle as I am becoming more comfortable with the program.
On holidays, it is great that they are all entered so we cannot forget what day the holidays are, but I have found that the system also blocks out all employees as "unavailable" on every holiday. This has caused some confusion and made those days a little bit harder to deal with.
I have also noticed that it is possible to double book a shift - something that we have to watch for closely but it is also helpful when we are setting up mentor shifts where we actually intentionally double book!
One last thing - it is hard (depending on account label colors) to print visible calendars.
It took a little while for us to get the hang of making shifts in patterns - I'd advise looking at how that works right away to make the job easier!
Matthew Q. Especialidade: Instituições religiosas Número de funcionários: 2-10 funcionários
Besides the connectivity issues with mobile broadband, the app works great on my desktop and on my phone. It's secure and easy to use.
The App on your phone gives you the ability to sign in for work from your phone. If you work at home during this pandemic, it makes it real easy to sign in, too. Very convenient. You can also request time off and it keeps accurate time of your vacation hours, too. If you have a newer Iphone, you can even sign in with your face!
Sometimes, the app doesn't clock in your punch. I attribute this issue to the internet signal. It's best that you sign in over WiFi. My mobile broadband has given me problems recording the punch.
Resposta: Paycor 03/12/2020
Thank you for you sharing your feedback! We would really love to learn more about your experience with the app and punching in to help us improve, please email us at [email protected] Have a great day!
Kathy M. Especialidade: Seguros Número de funcionários: 51-200 funcionários
Our company was using ADP when I joined in 2016. I started looking for a new service immediately.
Paycor is extremely user friendly. Managing employee records is faster, you can access reports quickly. Customer Service is outstanding! Very knowledgeable and friendly group of account specialists. Also the implementation process was smooth and I felt very prepared when we went live.
Ease of use, functionality, payroll processing made easy and reports options.
While there are a ton of topics not everything in the HELP too not everything is to find. Once you do find what you are looking for there's a how to video which is helpful. I don't think it's easy to navigate the help guide. I also find that setting up new earnings/deduction codes could be easier.