James D. Especialidade: Serviços e tecnologia da informação Número de funcionários: 11-50 funcionários
This system was preferred before switching to ADP, however their cost at the time resulted in us switching to ADP
I like the fact they require two factor authentication. Their customer service used to be good and is still decent compared to ADP. Their system can be fully customized for reports and coding purposes. Their reporting is much better than ADP
Their support has gone down hill in the last year in addition to their pricing is about 20% higher than ADP on most items. Lacks an employee portal standard on all plans
Eric S. Especialidade: Serviços financeiros Número de funcionários: 11-50 funcionários
Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving employees the ability to make most changes on their own allows our Payroll Admin to focus on other parts of the business that require more attention.
I love that I can get new employees set up as users during their onboarding, then this becomes their one-stop-shop for all things payroll. They can access this site to get their pay stubs, make changes to their direct deposit, enroll/change health benefits, and even make adjustments to their 401k plans.
The only real con I have found with this system is that employees can not make changes to their mailing addresses themselves. They are still required to fill out a form for our Payroll Admin and he has to call Paychex to make the change. This seems like something simple that employees should be able to do themeselves.
Elisa B. Especialidade: Construção Número de funcionários: 2-10 funcionários
My overall experience with the software has been positive. I can run payroll very quickly and everything comes back in a digital format for me to save, upload, or print for my records. They also have amazing customer service which they make personal and memorable.
The software is very user friendly and easy to navigate. There isn't anything hidden or difficult to figure out. Users can easily manipulate the software without guidance because everything is clear and concise.
I have not found anything about the software that was challenging or difficult to figure out, so far, the platform is everything a small business needs to get started with payroll.
Adam J. Especialidade: Gestão de organizações sem fins lucrativos Número de funcionários: 11-50 funcionários
Pretty bad if I'm being honest. If we were to pick software again, we would pick someone else.
The customer service is helpful, although I wish I didn't have to call them as much as I do.
It's surprising to me that this company is a big competitor in this space. I think their software is extremely difficult to learn how to use and graphically looks like it was made in Windows 95. I use the administrative side mostly and have people coming to me all the time with questions because it's not easy or intuitive enough to learn on your own.
Software should be created and designed so that it's easy enough for people to pick up and start using immediately. PayChex Flex is not one of those softwares.
Joshua E. Especialidade: Construção Número de funcionários: 51-200 funcionários
Overall, the experience has been neutral. I do have a good payroll account manager. However, Paychex does promote these positions very rapidly. It seems like any time I am assigned a knowledgeable payroll account manager, they are promoted. This leads me to have concerns regarding the consistency of reliable customer support.
I like the general ease of use that this software offers. I have had favorable experiences with my current payroll account manager.
There are often times glitches that can cause issues with payroll deductions. It is crucial to double and triple check your PRINTED COPY prior to submitting each payroll.