Intellect

Vantagens

-Configurability
-Ease of use
-Workflow Management
-Exceptional Customer Service

Desvantagens

Some out of box screen prompts can be improved for a more enhanced experience.

Vantagens

You don't have to be a developer to customize the software. Three sites (design, test, live) are included, and each site has an administrative site to control the admin activities without technical assistance. The training for the out-of-the-box apps and to design the apps was excellent. The trainers were very knowledgeable about the software, and they were very patient with us. The implementation process was the best I have experienced. The first app we configured was Document Control. [SENSITIVE CONTENT] was our analyst, and she knows the software and the best approach to customize the software to match our process. [SENSITIVE CONTENT] was very patient with us, and she held our hands until the live site was ready to use.[SENSITIVE CONTENT] is an excellent trainer, and she was available to us when we needed assistance. Last but not least, we can design additional apps our company needs.

Desvantagens

No issues. I like the software because it is helping us improve our quality system process and efficiency.

Alternativas consideradas

Razões para mudar para o Intellect

Vantagens

The software comes with pre-configured applications but allows for custom applications to be built as well as changes to the pre-configured applications.

Desvantagens

We have had a very positive expereince with Intellect

Vantagens

Ability to configure without professional services, however. Ability to build additional apps, thereby increasing value outside of Quality department

Desvantagens

Much of the OOB workflows and configurations are not reflective to typical QMS workflows for the pharma/med device industry, therefore heavy user configuration is required. The documentation package is not compliant, execution and the documentation effort was poor. URS, FRS, Guides are not even accurate, much less complete. Understanding how the OOB configurations work is key to efficient user configurations. The documentation package should be a reliable source for that understanding, but it is not.

While my technical support person has been excellent, the number of hours required to configure the OOB, FAR exceeds the actual number of hours granted as part of the purchase. Not just "wish list" configuration or company specific configuration, but configuration to mirror industry expectations for work flow and compliance.

Alternativas consideradas

Razões para mudar para o Intellect

Vantagens

I loved that I was not cornered into buying an OOB configuration because purchasing the White Glove Service to go live with my current processes was a reasonable price, especially when compared to the more well known systems out there. Configuration of the LMS was completely custom and purchasing the validation package was also well within budget expectations. The possibilities with this system are endless and the staff/support during the validation process has been beyond exceptional.

Desvantagens

Just waiting for Intellect to complete their ISO certifications, which they are in process of.