Melissa W. Especialidade: Clínica de saúde mental Número de funcionários: 2-10 funcionários
My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.
It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.
I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.
Resposta: TheraNest 23/09/2019
Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!
Micheal frances S. Especialidade: Clínica de saúde mental Número de funcionários: 2-10 funcionários
From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity.
The decision to cut me out was born of my holding them to their word about live customer service.
I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty.
I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software.
THEY ARE POISON. Stay away from them.
It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice.
They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service.
The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail.
They will call you back when it's convenient for them to do so - and that's never when I need an answer.
I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use.
My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.
Simply put, they lie about their live customer service.
Their training videos are convoluted, not well-produced and hard to follow in terms of content.
I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT!
This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!
Resposta: TheraNest 14/11/2019
We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.
Tyler M. Especialidade: Clínica de saúde mental Número de funcionários: 2-10 funcionários
If you are wondering if you should, and you have spent hours searching like I have. You can stop. Theranest has got it all.
I have to say, I was scare to take on a venture of switching EHR’s. Our previous EHR was spectacular. Theranest was a lot to understand at first, and had way more features than our previous EHR. But within 1 week, we made a complete merge and once our platform was completed functional, the easiest part was bringing out clients over. The ease Theranest has instilled in their system makes it work every single penny spent.
I am not sure if any EHR does do this, but I wish merging our clients documents and implementing all of their information into our Theranest was a bit easier. But spend time getting used to the system and where everything is, and you’ll have no problem.
Petr B. Especialidade: Clínica de saúde mental Número de funcionários: 51-200 funcionários
Don't waste your time here. We are closing our account this month due to their lack of communication and no help support whatsoever. Most of our therapists wait for weeks for tech support. No thanks, but never again!!! We have had several issues with our billing, set up and ERAs. Nobody seem to care. We have had this issue since April (yes, it's almost November now). With always having to wait for at least a week for their reply and most of the time receiving a "copy and paste" message from [SENSITIVE CONTENT HIDDEN] basically saying, we are aware of the issue, working on it, keep waiting. We tried to call several times to get things escalated to a supervisor with no luck. Obviously they don't care. Instead they keep putting the price up for everything. ZOOM is now HIPAA compliant and way way way cheaper. Theranest Telehealth services are constantly disconnecting and not working properly!!
This software is relatively user friendly (if things work the way they should). However, they have a lot of to catch up with.
Their customer service is the worst I have seen in my whole life. We have had constant issues and they always take 7 days to respond to a single YES/NO question.
Amy H. Especialidade: Clínica de saúde mental Número de funcionários: 2-10 funcionários
If you asked a few days ago I would have said it’s pretty decent but in recent changes they lack integrity and are taking advantage of customers in a pandemic. Not a company I want to be a part of anymore. Regardless of some great features I would look elsewhere.
I have used Theranest since it was a new company. In the beginning the customer service was wonderful. The look is clean and user friendly and they have great tools and tutorials. They offer a wide variety of services.
I liked most things up until this year. Their customer service has been spotty this year and I was giving a little grace due to COVID but have learned that they were bought by another company in Feb of this year and that has brought about the change. Their telehealth option has been reasonably priced and has worked fairly well with the occasional glitches- it could use some improvements but 8/4/20 they sent an email stating that they are raising the telehealth fees for anyone seeing more than 30 clients a month by about 400% and raising their already high credit card rates fairly significantly. In an email I was basically told by their customer service rep that my business wasn’t that important to them.