Housecall Pro


Logotipo do Housecall Pro

 

2496 avaliações (4,5/5)
 
Housecall Pro is a cloud-based field service management app for service professionals to automate workflows and streamline technician dispatch. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such as carpet cleaning, window cleaning, plumbing, electrical, HVAC, and more. Housecall Pro allows service businesses to forego paperwork in favor of digital automation. HouseCall Pro offers features such as Quickbooks Desktop & Online integration, job scheduling with GPS tracking, dispatching, payment processing, estimates, automated receipts and invoices, real time customer notifications, text message capabilities, automated postcards and email marketing automation. Clients can book services via HouseCall's online booking functionality, communicate through a centralized messaging system and make online payments. The mobile app can be accessed on both Android and iOS devices. There is a free version for single owner/operators, which offers many of the core features of the paid version. Premium pricing is based on the number of users, and an enterprise license is also available. This solution is available across the U.S. and Canada.
 

Housecall Pro - Easy to Use
 
  • Housecall Pro - Easy to Use
    Easy to Use
  • Housecall Pro - Schedule and Dispatch
    Schedule and Dispatch
  • Housecall Pro - More Customer Reviews
    More Customer Reviews
  • Housecall Pro - Text with Customers
    Text with Customers
  • Housecall Pro - Integrated Payments
    Integrated Payments
  • Housecall Pro - Web, Mobile, Tablet
    Web, Mobile, Tablet
Sistemas operacionais compatíveis:
Mac OS, Navegador web (independente o SO), Windows 8

2496 avaliações do Housecall Pro

 

Rayanne W. Especialidade: Construção Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

28/08/2020

28/08/2020

Fonte da avaliação: Capterra

EXCELLENT

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Vantagens

HCP is very easy to use and a very intuitive layout. When we tried ProjX360 and D-Tools SI, there was a HUGE initial setup required and a HUGE learning curve to figure out how to use the programs. Not HCP. Easy to use from Day 1 and it's quick and easy for new employees to learn.
One of the best things is the customer service. It's top notch. They always solve the problem, even if they have to go research and get back to me the next day (and they actually DO get back to me). They also make it easy to contact them with a button on the bottom right of the screen. Other softwares I have to scour the internet trying to find out how to contact customer service.

Desvantagens

Would like to see more integrations and there are little things I would change here and there, but I know that's hard to do since the software covers so many different industries. A better way to pull reports would be especially good.

Anthony S. Especialidade: Construção Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

23/01/2021

23/01/2021

Fonte da avaliação: Capterra

Housecall Pro Pros & Cons

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I am very happy with it. I came from Wintac. I was with Wintac for about 25 years and made the switch to Housecall Pro and it has helped me with things Wintac was not capable of helping me with, like my online presence, getting more reviews, tracking how long employees take at jobs, etc.

Vantagens

Very easy to use, the user interface is clear, has mobile app, has desktop app, the company listens to its users and make updates to the software pretty quick. Has open API to a lot of 3rd party software and is open to having more. work orders are great

Desvantagens

Still building new features that are very important to have but not there yet, some important features are there but seems like not a lot of time was put into those features where more time might have been put in other less important features. Reporting does not dig deep enough. service agreements need work

Alyssa W. Especialidade: Química Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

18/02/2021

18/02/2021

Fonte da avaliação: Capterra

Incompetence is Damaging my Business

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We inherited the use of this software from someone whose business we purchased. It looked promising and we decided to transition, which took MONTHS, and involved multiple issues with importing existing customers, even after several attempts to manually adapt our reports to line up with their templates, ultimately ending with a patchy, subpar work-around. This ended up being the approach repeatedly in the following years. We reluctantly renewed for one more year because of the hassle of yet another transition, and I can certainly say it has proved to be a mistake and regret.

Vantagens

When it works, it works well and there are minimal issues. "When it works" is not acceptable.

Desvantagens

The support team has only ever responded to issues with inconvenient manual work-arounds. Their customer import doesn't work so I have to send the report to an email and they upload it on their end and can't guarantee how long it will take or how my notes and other fields will import. There is no option to add custom fields to jobs or accounts. There have been several bugs and issues that go days unacknowledged and then take days to fix, meanwhile interrupting the flow of my business and causing errors for my customers. The last 2 days there have been 15-30 minute waits just to get a reply to a chat for support.

Justin J. Especialidade: Construção Número de funcionários:  2-10 funcionários Número de funcionários:  2-10 funcionários

17/02/2021

17/02/2021

Fonte da avaliação: Capterra

Great Software

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Vantagens

The user friendly interface, when it comes to using an all in one program for running a business, this is one of the best, it’s easy to use, very tech friendly for the guys in the field and customer service is great anytime I have any questions, I just send an email and get a response back very quickly. Would highly recommend to other companies.

Desvantagens

Our company uses it on IPads in the field and also on computers at the office, and what I felt could be improved upon is allowing certain features to be used on the app as well as the site version on desktop. Certain features and functions you can only do from the desktop.

Ruben R. Especialidade: Serviços meio ambientais Número de funcionários:  Profissional autônomo Número de funcionários:  Profissional autônomo

19/12/2020

19/12/2020

Fonte da avaliação: Capterra

Works great

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Vantagens

easy to use. mobile ready. sending invoices is easy . Seeing custumer text thru the mobile app helps out great

Desvantagens

Mobile app isnt the same as of desk to ...
doesnt send out notification on recurring serves automatic
.too expensive especailly of the off season lawn service. Winter of 2019 i had to cancel the software and came back i thinking paying a little more